RESERVATIONS AGENT

MOVENPICK; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain, MOVENPICK, is seeking a Reservations Agent in Dubai. The role involves managing reservations, enhancing customer relationships, and ensuring operational efficiency. Ideal candidates will possess strong sales and communication skills, with a focus on teamwork and service excellence.

Qualifications

• Experience in handling reservations via phone, fax, or email.
• Ability to maintain good relations with clients and supervisors.
• Familiarity with hotel systems like Opera is a plus.

Responsibilities

• Handle all reservations efficiently via various channels.
• Maximize hotel yield through upselling strategies.
• Ensure accurate entry of reservations into the system.

Skills

Customer Service

Sales Skills

Communication

Teamwork

Job description

The job description is comprehensive and includes detailed responsibilities and standards. However, it is lengthy and somewhat repetitive in sections, which could be streamlined for better clarity and focus. Minor formatting adjustments can enhance readability, such as consistent use of headings and bullet points, and removing redundant content. Here is a refined version:

Reservations Agent Job Description

Under the guidance and supervision of the Cluster Director of Revenue and within the limits of established Accor policies and the OSM (Operational Standards Manual), the Reservations Agent is responsible for:

• Receiving and handling all reservations efficiently and accurately via phone, fax, or email, converting inquiries into sales to meet hotel targets.
• Developing and maintaining good relations with supervisors, department heads, local authorities, and key clients.
• Participating in promotional and marketing activities throughout the year.
• Promoting a work culture centered on Integrity, Respect, Teamwork, and Service aligned with Movenpick Hotels and Resorts' ethos.

Key Responsibilities

• Monitoring hotel occupancy, average room rate, and performance against budgets.
• Maximizing hotel yield through upselling and suggestive selling strategies.
• Maintaining product knowledge of hotel facilities, rooms, and local attractions.
• Ensuring all reservations are accurately entered into the Opera system and reports are completed daily.
• Responding to all correspondence within 24 hours and maintaining confidentiality of company information.
• Familiarizing oneself with hotel emergency procedures and safety regulations.
• Building relationships with corporate clients and coordinating with other departments for guest requests.

Administrative and Safety Responsibilities

• Processing reservation requests and ensuring proper documentation, including vouchers.
• Adhering to hygiene, safety, and environmental policies, including the hotel's sustainability initiatives.
• Safeguarding confidential information and respecting hotel policies and regulations.

Additional duties include assisting in new hotel openings, participating in training, and maintaining a professional appearance and attitude at all times.

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