Reservations Agent

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group seeks a Reservations Agent for their Dubai property. In this full-time role, you will be the first point of contact for guests, ensuring a welcoming experience and managing bookings accurately. Ideal candidates will have strong service skills, attention to detail, and experience in a similar position.

Qualifications

• Previous experience in a similar role is an asset.
• Strong guest service skills with a friendly and confident personality.
• Excellent verbal and written communication in English.

Responsibilities

• Handle incoming room reservation requests with professionalism.
• Maintain accurate records of bookings and guest preferences.
• Maximize revenue opportunities through up-selling.

Skills

Guest service skills

Problem-solving

Attention to detail

Tools

Opera

Job description

Reservations Agent - Accor Dubai
Join the Accor family and become part of one of the world s leading hospitality groups with over 5,500 hotels and 10,000 restaurants across the globe. As a Reservations Agent at one of our Dubai properties, you will play a vital role in creating memorable guest experiences from the very first interaction.
Job Location: Dubai, UAE
Industry: Hospitality
Function: Hotel Front Desk / Reservations
Gender: Any
Candidate Nationality: Any
Job Type: Full Time
As the first point of contact for future guests, you will deliver a welcoming and engaging service, ensuring accurate bookings and personalized support that reflects the luxury experience Accor is known for.
Key Responsibilities
* Handle incoming room reservation requests with professionalism and warmth
* Maintain accurate records of bookings, cancellations, and guest preferences in the system
* Maximize revenue opportunities through up-selling and offering the best room selections
* Provide knowledgeable information about hotel amenities, services, and promotions
* Respond to special requests and assist guests with pre-arrival arrangements
* Coordinate with other departments to ensure seamless guest experience from booking to check-in
* Promote Accor s loyalty programs and guest benefits
Job Requirements
* Previous experience in a similar role is an asset
* Strong guest service skills with a friendly and confident personality
* Proficiency in reservation systems, preferably Opera
* Excellent verbal and written communication in English; additional languages are a plus
* Problem-solving abilities and attention to detail
* Able to work independently and as part of a collaborative team
* Flexible to work varied shifts, including weekends and holidays

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