Reservations Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reservation Agent

As a Reservation Agent, you will be responsible for handling reservations inquiries and requests with the highest level of professionalism and customer service. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and dynamic environment.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Efficiently and promptly establishing the correspondence service to guest inquiries.
• Ensure that the guests’ information is accurately processed in a timely manner.
• Full knowledge of the hotel facilities and activities.
• Oversees the daily movement of guest activities and is able to resolve guest complaints and establish amicable relations with clients and customers of the hotel.

Qualifications

• Previous experience in hotel reservations or a similar customer service role is preferred.
• Prior experience working with Opera or a related system.
• Time management skills with the ability to multitask.
• Fluency in English; additional languages are a plus.

Additional Information

Your team and working environment:

Diverse, young and vibrant team.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.