Receptionist

Rixos Hotels Gulf; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Duty meals

Vacation tickets/benefits

Medical insurance

Job summary

Rixos Premium Dubai JBR is seeking a Front Office professional to welcome guests, manage check-in/out, and coordinate with departments to ensure seamless guest experiences. The ideal candidate will have hotel experience and be fluent in English; knowledge of Russian and Arabic is required.

Responsibilities include handling reservations, payments, and guest requests, while maintaining security and high service standards in a luxury setting. Flexibility for shifts is expected in this role.

Qualifications

• Fluent in English; Russian and Arabic languages are compulsory.
• Experience in Front Office, Reception, or Customer Service in a hotel.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests and manage check-in/check-out according to standards.
• Handle reservations, room assignments, and guest profiles.
• Process payments, cashiering, currency exchange, and settlements.
• Provide exceptional customer service and resolve guest concerns.
• Issue and control room keys while ensuring security.
• Coordinate with departments to ensure guest satisfaction.
• Assist with guest messages, mail, packages, and business center services.
• Maintain knowledge of rates, packages, promotions, and procedures.
• Ensure front office area is clean, organized, and welcoming.

Skills

Fluent English

Russian language

Arabic language

Guest-focused attitude

Excellent communication

Education

High school diploma or equivalent

Diploma/Degree in Hospitality or Tourism

Tools

Opera Cloud PMS

Job description

Job Description:

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

Salaries And Benefits

• Competitive Salary


• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks


• Vacation tickets /benefits provided by the hotel


• Medical Insurance Provided

Job Description

• Welcome guests and manage smooth check-in and check-out procedures following Rixos Standards.


• Handle reservations, room assignments, and guest profile updates.


• Process payments, cashiering, foreign currency exchange, and guest account settlements.


• Provide exceptional customer service by responding promptly to guest requests and resolving concerns.


• Issue and control room key cards while maintaining guest security.


• Coordinate with other departments to ensure guest satisfaction.


• Assist with guest messages, mail, packages, and business center services when required.


• Maintain knowledge of hotel rates, packages, promotions, and reservation procedures.


• Follow hotel policies for cash handling, safe deposit boxes, and safety standards.


• Monitor daily arrivals, departures, occupancy, VIP guests, and special requests.


• Maintain accurate shift handovers, logbooks, and operational records.


• Ensure the front office area remains clean, organized, and welcoming at all times.

Qualifications

• High school diploma or equivalent; Diploma/Degree in Hospitality or Tourism is an advantage.


• Fluent in English; additional language skills Russian, Arabic is compulsory.


• Previous experience in Front Office, Reception, or Customer Service, preferably in a hotel.


• Excellent communication and interpersonal skills.


• Friendly, professional, and guest-focused attitude.


• Strong organizational and multitasking abilities.


• Basic computer skills; experience with hotel PMS/Opera Cloud is an advantage.


• Ability to handle cash and payment transactions accurately.


• Willingness to work flexible shifts, including weekends, holidays, and night shifts.

Requirements: