Reservations Agent

PULLMAN; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai seeks a Reservations Agent to manage bookings and enhance guest satisfaction. The ideal candidate will have at least 1 year of experience in a similar role, be well-versed in OPERA, and possess excellent communication skills. This position offers an opportunity to grow within the global hospitality brand and contribute to creating memorable experiences for guests.

Qualifications

• Minimum 1 year experience as a Reservations Agent in a Hotel.
• Expertise in OPERA and related systems.
• Strong interpersonal and communication skills.

Responsibilities

• Handle all incoming reservations enquiries in a timely manner.
• Provide knowledgeable and friendly service to guests.
• Lead by example when attending to guest requests.

Skills

Customer service

Interpersonal skills

Communication skills

Tools

OPERA

Job description

Job Description

Your day to day will include :

• Handle all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximize revenue opportunities.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide total customer satisfaction.
• Strong attention to detail ensuring accurate recording to ensure memorable experiences and stays for our guests

Qualifications

• Should have min. 1 year experience as Reservations Agent for a Hotel.
• Should be well versed with OPERA and other related system
• Strong interpersonal and communication skills with a passion for service

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS