Reservations Agent

Mandarin Oriental; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Emirates Palace Mandarin Oriental in Abu Dhabi seeks a Reservations Agent to join their team. In this role, you'll manage bookings, ensure guest satisfaction, and uphold the hotel's high service standards. Candidates should have a diploma in hospitality and at least one year of experience in luxury hotels, showcasing excellent communication and attention to detail.

Qualifications

• Minimum one year working experience in luxury hotel industry.
• Must be a team player who delivers at their best.
• Trustworthy, composed, and able to handle pressure.

Responsibilities

• Handle bookings and maximize guest requests.
• Ensure satisfaction and adherence to service standards.
• Follow internal credit policy and spot-check reservations.

Skills

Guest focused

Attention to detail

Excellent communication in English

Education

Diploma in Hospitality Management or equivalent

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.

As Reservations Agent, you will be responsible for the following duties:

• Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
• Ensure clients satisfaction and adherence to Emirates Palace Mandarin Oriental service standards
• Follow internal credit policy
• Follow up on lost business and bring information about them to the knowledge of the department superiors
• Spot-check reservations made the previous day and check all VIP arrivals
• Test calls LQA / IFH results > 85%
• Follow the internal up-sell program for Reservations department
  
  

As Reservations Agent, We Expect From You

• Diploma in Hospitality Management or equivalent
• Minimum one year working experience in the luxury hotel industry in the same role
• Guest focused
• A team player who delivers at his/her best
• Trustworthy and responsible
• Composed and able to handle pressure
• Attention to detail
• Excellent communication in English both oral and writing
  

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Reservations Agent

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