Reservation Supervisor

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Ras Al Khaimah seeks a talented individual to lead their reservations team. You will oversee operations, train staff, and ensure exceptional customer service. Ideal candidates possess technical knowledge of hotel booking systems, excellent communication skills, and a passion for maintaining high standards. This full-time role does not offer remote work options.

Qualifications

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A confident, professional, and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Commitment to maintaining high standards.

Responsibilities

• Lead and motivate the team to ensure exceptional customer service.
• Oversee day-to-day operations of the reservations department.
• Conduct training sessions for reservation agents.
• Interact with guests to assist with reservation inquiries.
• Work closely with other departments to optimize room inventory.
• Generate and analyze reservation reports.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Tools

Opera

Job description

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a high performing team renowned for their approach and delivery of unparalleled service. If you have a keen eye for detail and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities:

1. Lead and motivate the team to ensure exceptional customer service and efficient handling of reservation inquiries.
2. Oversee the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
3. Conduct training sessions for reservation agents to enhance their skills and ensure a high standard of service delivery.
4. Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
5. Work closely with other departments such as Front Office and Sales to optimize room inventory, maximize revenue, and enhance the overall guest experience.
6. Generate and analyze reservation reports to identify trends, monitor performance, and implement strategies for improvement.

Qualifications :

• Technical knowledge of hotel booking systems, including Opera.
• Excellent communication and interpersonal skills.
• A high standard of personal presentation with a confident, professional, and welcoming personality.
• Proven track record of delivering exceptional customer service.
• Attention to detail and a commitment to maintaining high standards.

Remote Work : No

Employment Type : Full-time