Reservation Supervisor

ADAGIO; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading hotel in Dubai is seeking a highly organized Reservation Supervisor to manage its reservation department. In this role, you will ensure exceptional guest experiences, oversee daily operations, train staff, analyze booking trends, and implement efficient processes. Ideal candidates will have at least two years of supervisory experience in hotel reservations and a degree in Hospitality Management.

Qualifications

• Proven experience in hotel reservations, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Oversee and manage the daily operations of the reservation department.
• Handle complex reservation inquiries and resolve guest issues promptly.
• Generate and analyze reports on reservation performance and key metrics.

Skills

Leadership

Data Analysis

Customer Service

Communication

Education

Bachelor's degree in Hospitality Management

Job description

We are seeking a highly organized and customer-focused Reservation Supervisor to join our team. As a Reservation Supervisor, you will play a crucial role in managing our reservation department, ensuring exceptional guest experiences, and maximizing revenue through efficient booking processes.

• Oversee and manage the daily operations of the reservation department
• Train, mentor, and supervise reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor offerings to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations

Qualifications

• Proven experience in hotel reservations, with at least 2 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick, informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Bachelor's degree in Hospitality Management or related field preferred
• Flexibility to work varying shifts, including weekends and holidays

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]