Reservation Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group is seeking a highly organized and customer-focused Reservation Supervisor. The role involves managing the reservations department, ensuring exceptional guest experiences, training staff, and optimizing pricing strategies. Candidates should have at least 2 years of supervisory experience and a degree in Hospitality Management.

Qualifications

• Proven experience in hotel reservations with at least 2 years in a supervisory role.
• In-depth understanding of hotel operations and reservation management systems.
• Ability to make quick informed decisions in a fast-paced environment.

Responsibilities

• Oversee daily operations of the reservation department.
• Train and supervise reservation agents to maintain high service standards.
• Analyze booking trends to optimize revenue and pricing strategies.

Skills

Customer-centric approach

Leadership

Data analysis

Interpersonal abilities

Detail-oriented

Education

Bachelor's degree in Hospitality Management

Job description

We are seeking a highly organized and customer-focused Reservation Supervisor to join our team. As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.

• Oversee and manage the daily operations of the reservation department
• Train mentor and supervise reservation agents to maintain high service standards
• Implement and monitor reservation policies and procedures to ensure accuracy and efficiency
• Analyze booking trends and occupancy rates to optimize revenue and pricing strategies
• Collaborate with other departments to ensure seamless guest experiences
• Handle complex reservation inquiries and resolve guest issues promptly
• Generate and analyze reports on reservation performance and key metrics
• Stay updated on industry trends and competitor offerings to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards
• Participate in cross-functional projects to improve overall hotel operations

Qualifications :

• Proven experience in hotel reservations with at least 2 years in a supervisory role
• In-depth understanding of hotel operations and reservation management systems
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Proficient in data analysis and report generation
• Ability to make quick informed decisions in a fast-paced environment
• Customer-centric approach with a commitment to guest satisfaction
• Bachelors degree in Hospitality Management or related field preferred
• Flexibility to work varying shifts including weekends and holidays

Additional Information :

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work :

No

Employment Type :

Full-time