Reservation Manager

Black Pearl; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

A leading luxury hotel in Dubai is seeking a highly skilled Reservation Manager to oversee its reservation department. The ideal candidate will enhance operational efficiency, lead a team, and maximize revenue through effective reservation policies and practices.

Qualifications

• Strong leadership skills to train and mentor the team.
• Experience with revenue management strategies.
• Ability to analyze reservation data and trends.

Responsibilities

• Oversee daily operations of the reservation department.
• Manage booking processes and resolve guest complaints.
• Collaborate with sales for group bookings and events.

Skills

Leadership

Customer Service

Revenue Management

Data Analysis

Job description

An Elite Luxury Hotel in Dubai, renowned for its exceptionalservice, elegant accommodations, and unparalleled guest experiences. We arededicated to offering our guests a distinctive blend of sophistication andcomfort, and we are seeking a highly skilled and motivated ReservationManager to join our team and elevate our reservation operations.

The Reservation Manager will oversee and manage all aspectsof the hotel’s reservation department, ensuring seamless booking processes andoutstanding customer service. You will lead a team of reservation agents,implement effective reservation strategies, and contribute to maximizing roomoccupancy and revenue.

Key Responsibilities :

Reservation Management :

Oversee the daily operations of the reservation department, ensuring efficient and accurate handling of all reservations and inquiries.

Develop and implement reservation policies, procedures, and best practices to enhance service quality and operational efficiency.

Lead, train, and mentor the reservation team to achieve high levels of performance and customer satisfaction.

Conduct regular performance reviews, provide feedback, and address any team-related issues or challenges.

Guest Experience :

Ensure a high standard of service for guests by managing reservation requests, special requests, and any booking-related concerns.

Handle and resolve guest complaints or issues related to reservations in a professional and timely manner.

Revenue Management :

Collaborate with the revenue management team to optimize room rates, availability, and occupancy levels.

Monitor booking trends and patterns to identify opportunities for revenue growth and adjust strategies accordingly.

System Management :

Oversee the use of the hotel’s reservation system, ensuring data accuracy and system efficiency.

Ensure integration with distribution channels and online booking platforms, managing inventory and rates effectively.

Reporting and Analysis :

Prepare and analyze reservation reports, booking statistics, and performance metrics to provide insights and recommendations for improvement.

Track and report on reservation trends, occupancy forecasts, and market conditions.

Work closely with other departments, including Front Office, Sales, and Marketing, to ensure cohesive operations and guest satisfaction.

Coordinate with the sales team on group bookings, corporate accounts, and special events.

Manager Manager • Dubai, United Arab Emirates