Reservation Agent - voco Dubai

voco; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated individual to join their team as a Reservations Agent. This role emphasizes maximizing room revenue through effective sales strategies and delivering exceptional customer service. The ideal candidate will have experience in a luxury hotel environment, particularly in Dubai, and be proficient in the Opera Reservations System. You will play a crucial role in ensuring guest satisfaction by managing reservations, addressing inquiries, and maintaining organized records. If you thrive in a dynamic setting and are passionate about providing memorable experiences, this opportunity is perfect for you.

Benefits

Employee room discounts

Career development opportunities

Great work culture

Qualifications

• 1-2 years experience in a similar role at a 4* or 5* hotel in Dubai.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Maximize room revenue through sales conversions from calls.
• Handle guest queries and complaints related to reservations.
• Maintain organized files for bookings and billing support.

Skills

Customer Service

Sales Skills

Interpersonal Skills

Organizational Skills

Adaptability

Communication in Arabic

Tools

Opera Reservations System

Job description

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

1. Maximize rooms revenue through the conversion of telephone calls into sales.
2. Be fluent in all hotel products and services.
3. Handle faxes and emails pertaining to rooms reservations.
4. Handle room reservations from tour operators and destination management companies (DMC).
5. Handle guest queries and complaints relating to rooms reservations.
6. Identify sales opportunities through individuals, corporate accounts, wholesalers, and travel management companies.
7. Process smoothly all entry visa requests from companies with corporate accounts with the hotel.
8. Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.
9. Maintain an organized file of all future booking correspondence.
10. Maintain an organized file of all billing support documents (i.e., LPOs, vouchers, etc.).
11. Ensure market segmentation is accurate for each reservation.
12. Merge profiles as encountered.
13. Complete understanding and effective use of the hotel’s telephone system.

What we need from you

The ideal candidate must have 1 to 2 years of progressive work-related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with Opera. She/he should have strong capabilities in handling technicality of revenue-generating mediums, be organized, detail-oriented, and able to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, have a flexible attitude, and the ability to adapt to changing priorities and business needs, and be able to communicate in Arabic.

What we offer

We’ll reward all your hard work with a great salary and benefits in addition to career development, employee room discounts, and great work culture.