Reservation Agent ( Arabic Speaker )

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain seeks a dedicated Reservation Agent proficient in Arabic and English to provide exceptional customer service in Dubai. The role involves managing reservations, assisting guests, and upselling services while adhering to company standards. Candidates should possess strong interpersonal skills and be detail-oriented.

Qualifications

• Experience in customer service, preferably in hospitality or travel industry.
• Excellent communication skills in Arabic and English.
• Ability to work in shifts and under pressure.

Responsibilities

• Handle incoming calls and email inquiries promptly.
• Process reservations and modifications using property management system.
• Upsell hotel services and handle guest complaints efficiently.

Skills

Fluency in Arabic

Fluency in English

Customer Service

Interpersonal Skills

Time Management

Problem Solving

Tools

Reservation Software

Opera PMS

Microsoft Office

Job description

We are seeking a professional and customerfocused Reservation Agent (Arabic speaker) to join our team at SO/ Uptown Dubai. As a key member of our reservation department you will be responsible for handling incoming calls and inquiries in a friendly efficient and detailoriented manner ensuring exceptional customer service for our guests.

• Answer incoming calls and respond to email inquiries promptly and professionally providing accurate information about our accommodations services and promotions
• Process reservations modifications and cancellations using our property management system ensuring all details are entered accurately and in line with standard operating procedures
• Upsell and crosssell hotel services and amenities to maximize revenue while meeting guest needs
• Handle guest inquiries and complaints with empathy and professionalism working to resolve issues efficiently
• Maintain uptodate knowledge of hotel facilities services and current promotions
• Collaborate with other departments to ensure seamless guest experiences
• Prepare and maintain accurate reservation records reports and statistics
• Assist in achieving department goals and objectives
• Adhere to all company policies procedures and safety standards

Qualifications :

• Fluency in Arabic and English with excellent verbal and written communication skills in both languages
• Proven experience in customer service preferably in the hospitality or travel industry
• Strong interpersonal skills with the ability to interact professionally with guests from diverse cultural backgrounds
• Proficiency in reservation software and booking systems (experience with Opera PMS is a plus)
• Familiarity with Microsoft Office applications
• Excellent time management and organizational skills
• Detailoriented with a strong focus on accuracy
• Ability to work well in a team and collaborate effectively with other departments
• Flexible to work in shifts including weekends and holidays
• Knowledge of local culture and customs in Dubai
• Ability to remain calm and professional under pressure
• Strong problemsolving skills and the ability to make decisions independently
• Passion for delivering exceptional customer experiences

Remote Work :

No

Employment Type :

Fulltime