Reservation Agent

Zoya Wellbeing & Resort; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Reservation Agent to join their dynamic team. This role involves efficiently handling guest inquiries and bookings, maximizing sales through effective up-selling, and providing exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in the hospitality or wellness industry, strong communication skills, and the ability to thrive in a fast-paced environment. If you're ready to make a significant impact in a vibrant setting, this opportunity is perfect for you!

Qualifications

• Minimum 2 years experience as a Reservation Agent in hospitality or wellness.
• Strong customer service and communication skills required.

Responsibilities

• Handle guest inquiries and bookings efficiently.
• Maximize sales and revenue through up-selling and promotions.
• Provide outstanding customer service and ensure seamless reservations.

Skills

Customer Service

Communication Skills

Booking Systems

CRM Software

Sales Skills

Tools

Booking Systems

CRM Software

Job description

Minimum Requirements:

Minimum of 2 years of experience as a Reservation Agent, preferably in the hospitality or wellness industry.
Strong customer service and communication skills.
Experience with booking systems and CRM software.
Ability to work in a fast-paced environment.
Available to join immediately.
Willing to relocate and work in Ajman.

Responsibilities:

Handle guest inquiries and bookings efficiently.
Maximize sales and revenue through up-selling and promotions.
Provide outstanding customer service and ensure seamless reservations.
Book hotel rooms and customize wellness programs for guests.
Prepare daily sales and reservations reports.
Build strong rapport with guests to close deals.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Ticketing
• Reservations

Keywords:

• Reservation Agent