Reservation Agent

Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.

Processes reservations from the sales office, other hotel departments, and travel agents.

Knows the type of rooms available as well as their location and layout.

Knows the selling status, rates, and benefits of all package plans.

Knows the credit policy of the hotel and how to code each reservation.

Creates and maintains reservation records by date of arrival and alphabetical listing.

Determines room rates based on the selling tactics of the hotel.

Prepares letters of confirmation.

Communicates reservation information to the front desk.

Processes cancellations and modifications and promptly relays this information to the front desk.

Understands the hotel’s policy on guaranteed reservations and no-shows.

Processes advance deposits on reservations.

Tracks future room availabilities on the basis of reservations.

Helps develop room revenue and occupancy forecasts.

Prepares expected arrival list for front office use.

Assists in preregistration activities when appropriate.

Handles daily correspondence. Responds to inquiries and makes reservations as needed.

Makes sure that files are kept up to date.

Maintains a clean and neat appearance and work area at all times.

Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Walks around with the client and ensures that they secure whatever services they are in need of.

Gathers information about areas of interest in order to target more clients in particular seasons.

Makes arrangements for clients' travel programs.

Tracks future room availability on the basis of reservations and helps develop forecasts for room revenue and occupancy.

To be aware of all front office procedures and assist with reception duties when required.

To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.

Qualification: B.SC

Functional Area: Hotel / Restaurants / Travel / Airlines Jobs