Reservation Agent

Shangri-La; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector seeks a Reservation Agent to deliver exceptional service and optimize booking opportunities. The role involves managing reservations for food and beverage outlets and ensuring customer satisfaction through effective communication and organizational skills.

Qualifications

• At least 1 year working experience in a hotel.
• Fluency in English and Arabic.
• Professional telephone manner and excellent communication skills.

Responsibilities

• Handle incoming reservation requests and correspondence.
• Promote hotel facilities and services to bookers.
• Maintain knowledge of hotel rate structure and updates.

Skills

Communication

Organizational Skills

Customer Service

Tools

Microsoft Excel

Microsoft Word

Job description

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddahs popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary :

The Reservation Agent is responsible for providing the highest level of service to promote customer satisfaction while optimizing booking opportunities. To undertake other duties and responsibilities as required by Management. As well as handling telephone sales and taking reservations for all Food and Beverage outlets.

As a Reservation Agent, we rely on you to,

• To master the room product in terms of layout, physical attribute, benefits, amenities, etc. To effectively differentiate room types to match the right product with specific guest needs.
• To be fully conversant with the hotels rate structure particularly on public rate offers. To highlight the unique perceived value(s) of an offer during the selling process.
• To be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• To keep well-informed of changes or new developments in the hotel product.
• To reflect the ShangriLa philosophy by providing a high quality of service to our customers by adopting a positive attitude and keeping the team spirit at highest level.
• To handle incoming reservation requests / correspondence, confirming or regretting based on ARI (Availability, Rates & Inventory) strategy in place. To always provide prompt turn-around response.

What we are Looking For :

• At least 1 year working experience in a hotel
• Ability to work long hours and in different shifts.
• Communicates and writes with fluency in English (as well as the Arabic language)
• Computer Knowledge in Microsoft programs, such as Excel and Word.
• A professional telephone manner and excellent communication skills.
• Administration and organizational skills.
• Flexibility in covering the shifts.
• Very good communication skills (Arabic and English).
• Previous experience in a Reservations environment is a plus.
• Team player
• Work with other departments to ensure that all customer needs are met.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.