Reservation Agent

BANYAN TREE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading ultra-luxury hotel seeks a Reservations Agent to be the first point of contact for guests. You will handle reservations with attention to detail and ensure exceptional service, maximizing guest satisfaction and hotel revenue. The position requires strong communication skills and experience in a high-end hospitality environment.

Benefits

Comprehensive training programs

Opportunities for personal growth

Qualifications

• 1-2 years of experience in ultra-luxury hospitality.
• Strong communication skills with a focus on guest service.
• Proven ability to maintain composure in a fast-paced environment.

Responsibilities

• Handle all room reservation inquiries via multiple channels.
• Maintain accurate records of reservations and cancellations.
• Maximize occupancy and revenue through selling techniques.

Skills

Communication

Attention to detail

Customer Service

Analytical Skills

Education

Bachelor’s degree in Hotel Management

Tools

Opera System

Microsoft Office Suite

Job description

As a Reservations Agent , you will be the first point of contact for guests looking to book their stay with us. This role is vital in shaping the guest experience from the very beginning. With a strong focus on guest service, attention to detail, and efficient communication, you will ensure all reservations are handled smoothly, accurately, and with the warmth and professionalism our brand is known for.

Key Responsibilities :

Handle all room reservation inquiries by phone, email, or online platforms in a prompt, courteous, and professional manner

Ensure all reservations are processed accurately with complete guest information and preferences

Maximize occupancy and revenue through effective selling techniques and upselling where appropriate

Maintain up-to-date knowledge of room rates, packages, and promotions

Liaise with front office and other departments to ensure guest expectations are met

Respond to special requests and provide personalised service whenever possible

Maintain accurate records of reservations, cancellations, and amendments

Handle confidential guest information with the utmost discretion

Assist with reporting and tracking reservations data as required

Qualifications

Experience / Certificates / Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.