Reservation Agent

Hyde Johannesburg Rosebank; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

Un hôtel de premier plan à Dubaï recherche un gestionnaire des réservations pour maximiser les revenus et gérer les réservations. Le candidat idéal devra avoir de solides compétences en vente et en service à la clientèle, ainsi qu'une expérience avec les systèmes de gestion des réservations. Il sera responsable de transformer les opportunités de vente et de maintenir la satisfaction client.

Qualifications

• Expérience avec Opera ou un système similaire est un atout.
• Personnalité axée sur le client est essentielle.
• Capacités interpersonnelles et de résolution de problèmes fortes.

Responsibilities

• Maximiser le revenu des chambres en convertissant les appels téléphoniques en ventes.
• Gérer les réservations et répondre aux plaintes des clients.
• Identifier des opportunités de vente par le biais de divers segments de marché.

Skills

Problem solving

Interpersonal skills

Sales technique

Fluency in English

Fluency in Arabic

Tools

Opera

Job description

• Understand the key principles of ACCOR S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel s telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.
  

Job Description

• Understand the key principles of ACCOR S Pricing Strategies and Revenue Management
• Retail, Corporate, Leisure, Group, Other
• Rate Restrictions, hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
• Utilize effective upselling techniques
• Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
• Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCOR S Core Reservation Standards
• Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
• Ensure market segmentation is accurate for each reservation
• Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
• Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
• Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotel s telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.
  

Qualifications

Your experience and skills include:

Guest focused personality is essential

Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, and Arabic

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