Reservation Agent

21c Museum Hotels; Dubai; On-site; AED 30,000 - 42,000; Full time

Job summary

A leading hospitality company is seeking a Reservation Agent at their Dubai location. The role focuses on delivering exceptional customer service during the reservation process, managing communications, and ensuring guest satisfaction. The ideal candidate will possess strong organizational skills and a guest-focused attitude while navigating a fast-paced environment.

Benefits

Employee benefit card offering discounted rates

Learning programs through our academies

Opportunity to develop talent

Corporate social responsibility activities

Qualifications

• Exceptional customer service skills with a guest-focused personality.
• Excellent verbal and written communication abilities.
• Proficiency in reservation systems and basic computer applications.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests.
• Optimize revenue through strategic recommendation of additional services.

Skills

Customer service skills

Communication

Attention to detail

Organizational skills

Flexibility

Ability to multi-task

Team player

Calm under pressure

Tools

Reservation systems

Basic computer applications

Job description

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a Reservation Agent to join our team in Dubai, United Arab Emirates. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Experience in hospitality or customer service roles (preferred)
• Knowledge of the hospitality industry and current trends (preferred)
• Ability to remain calm under pressure and handle challenging situations professionally
• Team player with a positive attitude and willingness to learn
• Fluency in English; additional language skills are a plus

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

About the company

Notice

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