Reservation Agent

AccorHotel; Abu Dhabi; On-site; USD 20,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a Reservations Agent to handle reservation requests, provide excellent customer service, and ensure the accuracy of guest bookings. The ideal candidate will have experience in a 5-star hotel environment, strong communication skills, and a commitment to guest satisfaction.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Uniforms and Dress Code

Social Events and Activities

Transportation Services

Employee Wellness Programs

Qualifications

• Minimum one year experience in a similar position in a 5-star hotel.
• High school degree required.

Responsibilities

• Handle all reservation requests ensuring accuracy.
• Assist guests with inquiries about hotel services and facilities.
• Maintain accurate records of deposits and reservation correspondence.

Skills

Communication

Listening Skills

Customer Service

Education

High School Degree

Job description

MAIN DUTIES AND RESPONSIBILITIES:

1.1.1 Have a thorough knowledge of the entire hotel services and facilities
1.1.2 Answer inquiries of room rates outlets and room locations.
1.1.3 To be totally familiar with all aspects of the reservation systems
1.1.4 Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
1.1.5 Post advance deposits and keep accurate records of deposits.
1.1.6 Process rooming lists and group blocks and indicate special requests and billing procedures
1.1.7 File and process reservations correspondence make certain all files are current and in order.
1.1.8 Have knowledge of Front desk Sales and Accounts departments and how they relate to the Reservations department.
1.1.9 Abide by the hotels policies and procedures
1.1.10 Be familiar with changes in the rates and group enquiries
1.1.11 Complete daily shift task list and aid others
1.1.12 To be aware of inventory management and keep a constant check on the room types available throughout the day
1.1.13 To have an understanding of departmental goals and projections for average rate and occupancy
1.1.14 Accommodate and document special requests in an accurate and efficient manner.
1.1.15 Determine the most appropriate room type to meet guest requirements and maximize room rate.
1.1.16 Explain guarantee and cancellation policies to callers.
1.1.17 Describe room accommodations and benefit feature sale amenities to guests.
1.1.18 Use sales techniques when assisting guests in making reservations including personalizing calls obtaining complete guest needs suggesting alternate dates or directing guests to sister properties on sold out days.
1.1.19 Answer guest questions about property facilities/services (e.g. hours of operation room availability restricted dates rates and room types packages promotions entertainment restaurants special events).
1.1.20 Assign confirmation/cancellation numbers and clearly relay this information to callers giving them the option of emailing and/or faxing these numbers.
1.1.21 Identify guest reservation needs by asking openended questions to obtain all necessary information
1.1.22 Follow up selling techniques and sales strategies in order to maximize property revenue.
1.1.23 Identify repeat guests using appropriate codes
1.1.24 Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
1.1.25 Carry out any other reasonable task (which may not be stated here) as requested.
1.1.26 Assist in Task Force Teams for new openings.

Qualifications :

Minimum one year experience with the same position in a 5 star hotel
and high school degree.

Additional Information :

Competitive Salary and Compensation:

• Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.

Training and Development Opportunities:

• Access to training programs and development opportunities to enhance skills and advance within the company.

Career Advancement:

• Opportunities for career growth and advancement within the Rixos Hotels group.

Health and Wellness Benefits:

• Comprehensive health insurance coverage.

Employee Recognition Programs:

• Recognition programs to acknowledge and reward outstanding performance and dedication.

WorkLife Balance:

• Policies and practices that promote a healthy worklife balance including flexible scheduling where possible.

Uniforms and Dress Code:

• Provision of uniforms or dress code guidelines for a professional and cohesive appearance.

Social Events and Activities:

• Participation in social events teambuilding activities and employee gatherings to foster a positive work culture.

Transportation Services:

• Transportation services.

Employee Wellness Programs:

• Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work :

No

Employment Type :

Fulltime