Representative - Call Center | Dubai, UAE

Dubai Islamic Bank; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Customer Service Representative to handle customer interactions and provide support on various banking products. The ideal candidate should possess strong knowledge of banking operations and comply with regulatory guidelines. Join a professional team environment focused on excellent customer service and teamwork.

Responsibilities

• Gather information to fulfill customer needs.
• Handle customer interactions to resolve issues quickly.
• Provide support on different bank products.
• Maintain knowledge of the bank's products and services.
• Adhere to bank policies and standards.
• Cross sell and upsell bank products.
• Maintain relationships with colleagues for teamwork.
• Adhere to Call Center scheduling.

Skills

Banking Products, Services and Operations Knowledge

Call Center Policies and Procedures

Customer Segmentation and Understanding

Bank Systems Knowledge

Regulatory and Compliance Knowledge

Sharia Principles of Islamic Finance

System Knowledge

Telephone Etiquette

Job description

Job Description

• Attending customer's interactions and efficiently gather related information to fulfill customer needs.
• Professionally handle customer's interactions and ensure that issues are resolved both promptly and thoroughly.
• Provide high class services and support on Bank's different products.
• Maintain a high level of knowledge about the banks products and services and ensure customers are provided with full accurate information.
• Adhere to all bank policies and procedures corporate security policies, regulatory guidelines, industry service standards and codes of conduct
• Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
• Cross sell and upsell different bank products.
• Maintain effective relationship with superiors and colleagues to ensure Team work and professional work environment.
• Adhere to Call Center scheduling, and maintain high level of adherence.

Competencies/Skills

• Banking Products, Services and Operations Knowledge
• Call Center Policies and Procedures
• Customer Segmentation and Understanding
• Bank Systems Knowledge
• Regulatory and Compliance Knowledge
• Sharia Principles of Islamic Finance
• System Knowledge

Telephone Etiquette