Rental Sales Agent Supervisor

Gargash Enterprises; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent vehicle rental company in Dubai is seeking an RSA Supervisor to oversee daily operations. The successful candidate will lead the fleet team and rental agents, manage customer complaints, and ensure compliance with company policies. Ideal candidates should have 3-5 years of experience in fleet operations or rental management. Competitive salary and growth opportunities are offered.

Qualifications

• Minimum 3-5 years in fleet operations or rental management roles.

Responsibilities

• Lead and manage the rental agents and fleet team within the branch.
• Handle escalated customer complaints and ensure quick resolutions.
• Monitor branch KPIs and prepare reports for the Branch Manager.
• Ensure compliance with company policies and operational standards.
• Coordinate closely with the fleet team to maintain vehicle availability.

Skills

Leadership

Customer service orientation

Problem-solving

Job description

Job Overview

The RSA Supervisor oversees daily operations, ensuring smooth workflows, customer satisfaction, and the achievement of performance targets.

Responsibilities

• Lead and manage the rental agents and fleet team within the branch.
• Handle escalated customer complaints and ensure quick resolutions.
• Monitor branch KPIs and prepare reports for the Branch Manager.
• Ensure compliance with company policies and operational standards.
• Coordinate closely with the fleet team to maintain vehicle availability.
• Uphold company values throughout business practices and utilise sound judgment in decision making.
• Any other additional duties as may be required by management based on needs of the business.

Requirements

• Minimum 3-5 years in fleet operations or rental management roles.