Renewal Specialist Cybersecurity

Client of Salt; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to lead the end-to-end renewal process and enhance customer relationships. This role involves managing customer accounts, ensuring satisfaction, and identifying opportunities for partnership growth. The ideal candidate will thrive in a fast-paced, on-site environment, leveraging strong communication and negotiation skills to foster trust. Experience in cybersecurity is essential, making this an exciting opportunity for individuals passionate about customer success and retention strategies.

Qualifications

• Proven experience in customer retention and renewals.
• Excellent communication and negotiation skills.

Responsibilities

• Own the end-to-end renewal process from initial engagement to contract closure.
• Proactively manage customer accounts to ensure satisfaction.

Skills

Customer Retention

Account Management

Communication Skills

Negotiation Skills

Cybersecurity Knowledge

Job description

• Own the end-to-end renewal process from initial engagement to contract closure
• Proactively manage customer accounts to ensure continued satisfaction and identify opportunities to strengthen partnerships
• Maintain strong communication with customers to understand their needs and address concerns before they escalate
• Collaborate with internal teams to align customer requirements with available solutions
• Track and analyze renewal data to improve retention strategies and processes

Requirements:

• Proven experience in customer retention, renewals, or account management.
• Excellent communication and negotiation skills you know how to listen, advise, and build trust
• Comfortable working in a fast-paced, on-site environment in Dubai
• Experience in the cybersecurity is a must for this position

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