Remote IT Support Intern (50 Positions)

Talents Of Endearment; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

Talents of Endearment offers an IT Support Internship that empowers individuals with practical experience in troubleshooting and incident management. Interns will engage in hands-on learning while collaborating with experienced professionals and contribute to enhancing IT accessibility. Join a flexible, remote-friendly environment where you can grow professionally.

Benefits

Mentorship from experienced IT professionals

Access to curated learning paths and certifications

Flexibility to work from anywhere

Opportunity to engage with a community of peers

Qualifications

• Enrolled in or recent graduate of a degree/diploma in Computer Science or IT.
• Fundamental understanding of operating systems and networking.
• Basic knowledge of ticketing systems is a plus.

Responsibilities

• Serve as the first point of contact for technical issues.
• Troubleshoot hardware and software problems.
• Log and categorize support tickets using ITSM platform.

Skills

Problem Solving

Communication

Technical Documentation

Education

Degree/Diploma in Computer Science or Information Technology

Tools

Ticketing Systems

Remote-Access Tools

Job description

Talents of Endearment (TalEn) bridges purpose-driven talent with innovative organizations worldwide. Our TEA-IT Academy disrupts traditional tech education by combining experiential learning, mentorship, and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career-launching skills.

Internship Overview

As an IT Support Intern at Talents of Endearment, you’ll :

Serve as the first point of contact for end-user technical issues.

Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.

Log, categorize, and escalate support tickets using our IT service management (ITSM) platform.

Collaborate with senior engineers to resolve incidents and implement solutions.

Contribute to knowledge-base articles and user guides.

Participate in weekly skill-building workshops (network fundamentals, security best practices, remote-work tooling).

What You’ll Learn

End-to-end incident management and service-desk workflows

Remote-access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace)

Basic scripting for automation (PowerShell, Bash)

Customer-centric communication and technical documentation

Cybersecurity awareness and compliance fundamentals

Requirements

Who We’re Looking For

Enrolled in or recent graduate of a degree / diploma in Computer Science, Information Technology, or related field

Fundamental understanding of operating systems, networking, and cloud-based services

Strong problem-solving mindset, with a passion for helping others

Excellent written and verbal communication skills in English

Self-motivated, organized, and able to thrive in a fully remote environment

Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus

Why Join Us

Mentorship : Pair up with experienced IT professionals and receive regular feedback.

Growth : Access to curated learning paths, certifications, and hackathons.

Community : Engage with a cohort of 50 interns—network, collaborate, and form lifelong connections.

Flexibility : Work from anywhere, with asynchronous check-ins suited to your schedule.

Impact : Play a key role in supporting a fast-growing organization and its global workforce.

Requirements

Who We’re Looking For Enrolled in or recent graduate of a degree / diploma in Computer Science, Information Technology, or related field Fundamental understanding of operating systems, networking, and cloud-based services Strong problem-solving mindset, with a passion for helping others Excellent written and verbal communication skills in English Self-motivated, organized, and able to thrive in a fully remote environment Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus