Remote Customer Care Specialist | Flexible Hours & Growth

DeHub Talents; Abu Dhabi; Remote; AED 72,000 - 108,000; Full time

Benefits offered by this job

Fully remote position

Flexible work schedule

Paid training programme

Professional development opportunities

Competitive compensation

Supportive team environment

Career progression pathways

Work-life balance support

Job summary

DeHub Talents is seeking a Remote Customer Care Associate to deliver timely assistance, resolve concerns, and create positive service experiences for customers. The role focuses on clear communication, problem solving, and maintaining accurate records while working from home.

You will handle inquiries, provide information through online channels, and collaborate with internal teams to ensure consistent, professional support and high customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Entry-level customer care experience preferred.
• Experience with digital communication platforms is beneficial.
• Strong interpersonal skills are valued for entry-level applicants.

Responsibilities

• Assist customers with enquiries, requests, and account-related questions.
• Provide accurate and helpful information through available support channels.
• Maintain detailed records of customer interactions.
• Resolve issues while following company procedures.
• Identify customer needs and provide suitable solutions.
• Escalate complex cases when required.
• Maintain a professional and empathetic communication style.
• Support customer satisfaction initiatives.
• Monitor follow-up activities and pending requests.
• Meet customer service performance standards.

Skills

Communication

Active listening

Customer focus

Calm under pressure

Problem solving

Learning systems

Online tools

Organisational skills

Home working setup

Education

High School Diploma

Tools

Digital platforms

Job description

DeHub Talents is seeking a Remote Customer Care Associate to deliver timely assistance, resolve concerns, and create positive service experiences for customers. The role focuses on clear communication, problem solving, and maintaining accurate records while working from home.

You will handle inquiries, provide information through online channels, and collaborate with internal teams to ensure consistent, professional support and high customer satisfaction.