Remote Community Experience Leader

Xperteez Technology Pvt Ltd; Dubai Emirate; Remote; AED 90,000 - 150,000; Full time

Job summary

Xperteez Technology Pvt Ltd is seeking a proactive Community Manager to deliver exceptional customer experiences in a remote setup. You will handle complaints, manage tickets, and de-escalate conflicts while engaging with the community across channels.

The role emphasizes independent work in a fully remote environment, strong communication skills, and a passion for building positive communities within a distributed team.

Qualifications

• Experience in customer support or community management.
• Expertise in conflict de-escalation and crisis management.
• Proficient with ticket management systems and tools.
• Strong written and verbal communication; able to work remotely.

Responsibilities

• Respond promptly to customer complaints and questions across multiple channels.
• Manage and resolve customer support tickets independently with accuracy and efficiency.
• De-escalate conflicts and turn challenging interactions into positive outcomes.
• Monitor community activities and proactively identify potential issues or opportunities.
• Collaborate closely with internal teams to ensure customer needs are met and feedback is shared.
• Maintain clear documentation of all community interactions and ticket histories.
• Foster a positive, inclusive, and engaging community environment.

Skills

Customer support

Conflict de-escalation

Ticket management

Remote work

Job description

Xperteez Technology Pvt Ltd is seeking a proactive Community Manager to deliver exceptional customer experiences in a remote setup. You will handle complaints, manage tickets, and de-escalate conflicts while engaging with the community across channels.

The role emphasizes independent work in a fully remote environment, strong communication skills, and a passion for building positive communities within a distributed team.