Remote Cloud Support Engineer (Contract)

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 126,000 - 253,000; Part time

Job summary

HUMAN-AI-Z Nexus Technology is seeking a Support Engineer for a remote, contract-based position. You will troubleshoot and resolve issues for users of a cloud-based platform, primarily via chat and email, while maintaining high customer satisfaction.

The role offers a flexible, remote setup with a competitive hourly payout. Responsibilities include documenting solutions, updating knowledge bases, and collaborating with engineering teams to resolve escalated issues and ensure smooth user

Qualifications

• Experience providing technical support in a SaaS or cloud-based environment.
• Proficiency with ticketing systems and CRM tools for issue tracking and resolution.
• Strong written and verbal communication skills in English.
• Ability to troubleshoot technical issues across multiple operating systems and platforms.

Responsibilities

• Diagnose and resolve technical issues reported by users via chat and email.
• Document solutions and update knowledge base articles.
• Collaborate with engineering teams to escalate complex issues.
• Provide clear, concise guidance on platform features and best practices.
• Monitor platform inquiries to minimize user downtime.

Skills

Cloud support

SaaS experience

CRM tools

English communication

Troubleshooting

Job description

HUMAN-AI-Z Nexus Technology is seeking a Support Engineer for a remote, contract-based position. You will troubleshoot and resolve issues for users of a cloud-based platform, primarily via chat and email, while maintaining high customer satisfaction.

The role offers a flexible, remote setup with a competitive hourly payout. Responsibilities include documenting solutions, updating knowledge bases, and collaborating with engineering teams to resolve escalated issues and ensure smooth user