Remote Banker

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a Teller to deliver quality customer service through efficient transaction processing. The role involves handling cash transactions, addressing customer inquiries, and achieving performance targets while adhering to operational policies. Ideal candidates will possess strong communication skills and a good understanding of banking products.

Qualifications

• General knowledge of ADIB's banking products and services.
• Knowledge of UAE banking practices and regulations.
• Good knowledge of anti-money laundering regulations.

Responsibilities

• Processing teller service transactions accurately.
• Handling inbound calls and customer queries.
• Meeting daily, weekly, and monthly targets.

Skills

Cross-selling skills

Effective communication skills

Team player mentality

Problem handling

Job description

Delivering quality teller functions and providing an excellent customer experience through accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

These are the main responsibilities of this role:

1. Processing teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies and procedures via ITM machines.
2. Handling additional tasks/assignments as required.
3. Reporting machine/application errors and cash disputes.
4. Ensuring effective productivity (availability, number of transactions, avoiding operational losses).
5. Handling inbound calls according to procedures, guidelines, and schedules set by the organization.
6. Escalating customer queries and disputes as necessary.
7. Explaining ITM services and answering customer questions related to ITM services.
8. Maintaining politeness and courtesy when dealing with customers at all times.
9. Performing tasks as per the defined format.
10. Meeting or exceeding daily, weekly, and monthly targets set by management.
11. Proactively cross-selling various bank products to qualifying customers or callers.
12. Adhering to all ADIB policies, code of ethics, and customer protection regulations.

Job Conditions

• Required to work on shifts.
• Required to work extra hours when needed (during peak hours/days).
• Ongoing self-development to enhance competence.

Specialist Skills / Technical Knowledge Required

• General knowledge of ADIB's institutional and retail banking products and services.
• Knowledge of ADIB's operational policies and procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory bodies.
• General awareness of competitors in the local market.
• Good cross-selling skills.
• Effective personal and audiovisual communication skills.
• Team player mentality.
• Ability to take ownership and exercise good judgment in problem handling.

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