Remote Administrative & Customer Support Assistant

Viral Media Dubai; Dubai; Remote; AED 30,000 - 45,000; Full time

Job summary

A leading company based in Dubai is seeking a Remote Administrative & Customer Support Assistant to enhance their operations. This role offers the flexibility of remote work and allows for a variety of tasks ranging from customer support to social media management. Ideal candidates will be organized, possess excellent communication skills, and have a proactive approach to problem-solving. The position includes comprehensive training and opportunities for growth within a supportive team culture.

Benefits

Flexible remote work environment

Paid training

Opportunities for growth

Supportive team culture

Qualifications

• Excellent written and verbal communication skills in English.
• Comfortable with online tools such as Google Workspace and social media.
• Previous experience in customer service or administrative roles is a plus.

Responsibilities

• Respond to customer inquiries via email, chat, or social media.
• Research products and obtain quotations from vendors.
• Create and schedule posts on social media.

Skills

Communication

Organization

Time Management

Problem Solving

Tools

Canva

Google Workspace

Zoom

Social Media Platforms

Job description

About the Role:

We are seeking a highly motivated and organized individual to join our team as a Remote Administrative & Customer Support Assistant. This is a fully remote position ideal for someone who is proactive, detail-oriented, and comfortable working independently in a fast-paced environment. The successful candidate will undergo basic training and then take on a variety of support tasks to help keep our operations running smoothly.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via email, chat, or social media with professionalism and accuracy.
• Supplier Coordination: Research products, obtain quotations from vendors, and liaise with suppliers as needed.
• Social Media Management: Create and schedule posts, assist with engagement, and maintain a consistent brand presence across platforms.
• Administrative Tasks: Handle general admin duties such as data entry, document management, and task tracking.
• Team Communication: Collaborate with internal teams, attend virtual meetings, and provide regular updates on tasks.
• Research Projects: Conduct online research to support business decisions, new initiatives, or client needs.
• Other Duties: Perform other support-related tasks as assigned to ensure seamless business operations.

What We’re Looking For:

• Excellent written and verbal communication skills in English.
• Familiarity with Canva & / OR other editing applications.
• Strong organizational and time management abilities.
• Comfortable with online tools such as Google Workspace, Zoom, and social media platforms.
• A self-starter who can work independently with minimal supervision.
• Problem-solving mindset and attention to detail.
• Previous experience in customer service, virtual assistance, or administrative roles is a plus but not required.

What We Offer:

• Flexible remote work environment.
• Paid training to get you up to speed.
• Opportunities for growth and advancement within the company.
• Supportive and collaborative team culture.