Remittance Clerk | Dubai, UAE

Al Ansari Exchange; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Dubai. This role focuses on providing exceptional customer service and handling remittance transactions efficiently. As a key member of the team, you will have the opportunity to cultivate customer relationships and promote new products. If you are a proactive problem solver with a passion for customer service and the ability to work under pressure, this position is perfect for you. Join a dynamic environment where your contributions will be valued and recognized.

Qualifications

• Bachelor's Degree holder with minimum two years of experience in cash handling.
• Excellent English communication skills and ability to work under pressure.

Responsibilities

• Perform remittance transactions and provide excellent customer service.
• Adhere to AML rules and resolve customer complaints independently.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Flexibility

Education

Bachelor's Degree

Job description

A. POSITION PURPOSE:
To accurately perform all remittance transactions and other service transactions for customers.

B. ESSENTIAL FUNCTIONS AND BASIC DUTIES:

1. Provides fast and excellent customer service to customers in a professional manner, following the SGOT Rule (Smile - Greet - Offer - Thank).
2. Adheres to AML (Anti-Money Laundering) rules, policies, and procedures at all times.
3. Collects and files all transaction supporting documents according to the company's uniform filing system and AML policies; arranges for document transfer to the warehouse.
4. Resolves customer complaints independently, wherever possible.
5. Reads, understands, and complies with all announcements from the Head Office or Admin Office.
6. Forwards technical support requests to the Admin Office.
7. Maintains cleanliness of the counter, drawers, tables, and workplace according to office guidelines.
8. Answers telephone calls and provides transfer rates/information as required.
9. Identifies and cultivates potential customer relationships and business opportunities.
10. Provides necessary information to Head Office, Administration office, or various company departments.
11. Promotes and cross-sells new products and services to customers.
12. Communicates training needs to the Branch Manager and participates in training programs.
13. Performs ad hoc assignments as delegated by immediate supervisors.

C. WHAT WE ARE LOOKING FOR:

• Bachelor's Degree holder.
• Minimum two years of experience in cash handling and customer service.
• Excellent English communication skills.
• Ability to work flexible shifts and at various locations across the UAE.
• Capability to work effectively under pressure.