Relationship Officer - Home Finance HNWI Sales | Dubai, UAE

Dubai Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Islamic bank in Dubai seeks a Relationship Officer for Home Finance HNWI Sales. The role requires developing business plans, maintaining customer service standards, and ensuring compliance with regulations. Ideal candidates have 1-2 years of banking experience, particularly in the mortgage sector, and possess strong skills in customer service and financial analysis. This position offers an opportunity to significantly impact customer satisfaction and referrals.

Qualifications

• Minimum 1-2 years of banking experience, preferably in mortgage industry.
• Knowledge of regulatory compliance and Islamic finance principles.
• Experience in customer service, investigation, and service recovery.
• Understanding of home finance commercial terms and documentation.

Responsibilities

• Develop a business plan for targeted client segments to meet sales targets.
• Maintain turnaround times for customer satisfaction and generate referrals.
• Conduct thorough checks of customer files for credit submission.
• Input leads into CRM, track follow-ups, and prepare sales reports.
• Stay updated on product parameters and market developments.
• Ensure compliance with regulations and audit requirements.

Skills

Sales

Customer service

Documentation & credit analysis

Sales management

Market & product knowledge

Regulatory compliance

Financial modeling and analysis

Education

University graduate, preferably in Business Administration or Finance

Job description

Relationship Officer - Home Finance HNWI Sales

Job Description

• SALES: Develop a business plan and strategy for targeted client segments to meet sales targets, manage sales targets, and develop sales channels aligned with the sales strategy.
• CUSTOMER SERVICE: Maintain agreed turnaround times (TAT) for internal and external customers to ensure high customer satisfaction and generate referrals.
• DOCUMENTATION & CREDIT ANALYSIS: Conduct thorough checks of customer files based on DIB credit guidelines before submission to credit to maximize approval chances and ensure files are discrepancy-free.
• SALES MANAGEMENT & MIS GENERATION: Input leads into CRM, update regularly, track follow-ups, prepare daily sales and pipeline reports, and summarize existing clients for future engagement and referrals.
• MARKET & PRODUCT KNOWLEDGE: Stay updated on product parameters, attend training, and monitor market developments and competitors to provide informed recommendations.
• COMPLIANCE: Ensure all sales comply with regulations, policies, and audit requirements, and align with DIB core values. Execute tasks within approved policies, procedures, and SLAs, emphasizing the 'Customer First' principle.

Competencies/Skills

• University graduate, preferably in Business Administration or Finance
• Minimum 1-2 years of banking experience, preferably in mortgage industry
• Knowledge of regulatory compliance and Islamic finance principles
• Experience in customer service, investigation, and service recovery
• Financial modeling and analysis skills
• Understanding of home finance commercial terms and documentation

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