Relationship Officer - Home Finance HNWI Sales

Dubai Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Dubai seeks a Relationship Officer for Home Finance HNWI Sales. This role involves developing sales strategies, ensuring customer satisfaction, and adhering to compliance standards. Ideal candidates will have a degree in Business Administration or Finance and experience in banking, particularly in mortgages. The bank emphasizes high standards of service and adherence to regulatory guidelines.

Qualifications

• 1-2 years of experience in banking, preferably in mortgage industry.
• Knowledge of Sharia Principles of Islamic Finance.
• Skills in financial modeling and documentation.

Responsibilities

• Prepare and execute a sales strategy to meet targets.
• Ensure high customer satisfaction and maintain documentation standards.
• Conduct credit checks and manage sales reports.

Skills

Sales strategy development

Customer service excellence

Credit analysis

Market knowledge

Regulatory compliance

Education

University graduate in Business Administration or Finance

Job description

Overview

Relationship Officer - Home Finance HNWI Sales

Responsibilities

• SALES: To prepare a business plan / strategy on the sector of clients to be covered to ensure that targeted budget is met, to manage the Sales target & to develop the Sales Channels in line with the Sales Strategy
• CUSTOMER SERVICE: To maintain agreed TAT for internal & external customers in order to obtain optimum customer satisfaction level and referrals
• DOCUMENTATION & CREDIT ANALYSIS: To conduct proper checks of customer files based on DIB credit guidelines before submission to credit to ensure maximum approval & to make sure that the quality of files submitted are without discrepancies
• SALES MANAGEMENT & MIS GENERATION: Input all leads on CRM & update the same regularly to track follow-ups and for review, preparing the daily sales report and the pipeline report on all possible leads for the month including follow-ups for future deals to have an updated status of all cases and conversions & to prepare a summary of all existing clients on a daily basis for future correspondence and sending info on promotions to obtain more referrals
• MARKET & PRODUCT KNOWLEDGE: To be updated on all product parameters regularly, to attend all internal and external training programs conducted & to be updated on competitor information, market developments to be in a position to recommend suggestions to internal and external clients

Compliance and Values

• PLIANCE: To ensure that all the sales booked are in line with all the prevalent regulation ofpliance and audit & to understand and apply DIB core value.
• Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
• Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
• Incorporate and apply with the bank's core values especially the Customer First in your day to day activities.

Qualifications

• University graduate preferably in Business Administration or Finance
• Minimum 1 - 2 years of experience in banking, preferably in mortgage industry
• Regulatory and compliance Knowledge
• Sharia Principles of Islamic Finance
• Customer Service Audit, Investigation and Service Recovery
• Financial Modeling and Analysis
• Home Finance Commercial Terms
• Home Finance Documentation
• Job ID JB1100014424