Relationship Officer (Emiratized Role)

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance the Staff banking experience. This role involves managing relationships, guiding staff on banking products, and ensuring high service standards. You will be responsible for growing the Staff portfolio and generating business revenues through effective communication and organizational skills. Join a collaborative team that values diverse perspectives and is committed to fostering a supportive work environment. If you are passionate about banking and customer service, this opportunity is perfect for you!

Qualifications

• 3+ years in banking, with 2+ years in similar roles.
• Bachelor's degree in Business Administration or related field.

Responsibilities

• Manage Staff relationships and guide them on banking services.
• Grow portfolio performance and ensure compliance with regulations.

Skills

Customer Relationship Management

Portfolio Management

Communication Skills

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Management

Tools

FAB CRM systems

Job description

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas, and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Description

To manage the relationship and increase the Staff portfolio performance with high level service standards. Create awareness on benefits of Banking Products available for FAB staff and treat FAB Staff as customers.

Core Responsibilities

1. Responsible for managing the Staff relationship and guiding the staff on request and services end to end.
2. Accountable to manage and grow portfolio of Staff Banking by desired percentage.
3. Organize Helpdesk / Induction activities at different FAB premises/departments in order to generate business revenues by extension on Retail asset products and services.
4. Lead generation and management through FAB CRM systems.
5. Acquire a minimum number of activities in a calendar month as per the management’s directives.
6. Act as the focal point for staff enquiries and address the queries within the agreed timeframe.
7. Maintain excellent NPS scores with high level of service standards.
8. Comply with bank's regulatory requirements while ensuring business achievements are met.
9. Introduce and drive bundled solutions that deepen relationships and address staff needs by improving levels of capability and productivity as well as process efficiency.
10. Manage the budget target, ensuring it is met and accurately forecasted throughout the year.
11. Adhere to the Standard Operating Procedures, Policies, and Code of Conduct of the bank.
12. Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value-driven culture within the bank.
13. Ensure that all reports are prepared timely and accurately and meet FAB requirements, policies, and quality standards.

Qualifications

• Bachelor’s degree in Business Administration, Management or any related discipline.
• 3 years’ relevant experience in the banking sector with at least 2 years in similar positions.