Relationship Officer - ADIB@Work (Outsource) | Abu Dhabi, UAE

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established financial institution is seeking a Relationship Officer to enhance relationships with key contacts and drive payroll and asset product sales. The role focuses on meeting targets, providing excellent customer service, and conducting marketing sessions. The ideal candidate will possess strong sales skills, knowledge of retail banking, and relevant experience in multi-product sales.

Qualifications

• Experience in multi-products sales, payroll, or employee banking.
• Good knowledge of retail banking standards and sales skills.
• Valid driving license.

Responsibilities

• Develop strong relationships with employers and promote ADIB products.
• Meet or exceed monthly targets for payroll and asset products.
• Ensure comprehensive knowledge of assigned products and maintain customer service.

Skills

Sales skills

Knowledge of retail banking standards

Computer literacy

Job description

Relationship Officer - ADIB@Work (Outsource)

ADIB - Abu Dhabi Islamic Bank, Abu Dhabi, United Arab Emirates

Job Description

Role: Relationship Officer

Purpose: Develop strong relationships with key contacts in targeted sectors/segments to source payroll salaried accounts and cross-sell asset products such as Covered Cards and Personal Finances, in line with ADIB policies and procedures.

Key Responsibilities

1. Source payroll accounts from targeted sectors/segments and meet or exceed monthly targets.
2. Cross-sell and source Covered Cards products and Personal Finance products from targeted sectors/segments, achieving or exceeding assigned targets.
3. Build and maintain relationships with employers' HR, Finance, and Admin departments within government entities, multinationals, large and medium corporates, new establishments, and Free Zones.
4. Conduct marketing, kiosk, and onboarding sessions within targeted employers to promote ADIB products and services.
5. Participate in activities assigned by management.
6. Maintain full knowledge of product policies and procedures, ensuring swift implementation.
7. Visit potential employers/clients to finalize business deals within the designated turnaround time, adhering to ADIB policies.
8. Ensure comprehensive knowledge of assigned products and full adherence to processes.
9. Provide prompt and quality customer service.
10. Follow office timings, uphold secrecy norms, and maintain confidentiality of data.
11. Prepare and review Standard Credit Applications, verifying the accuracy and authenticity of critical documents such as bank statements, passports, EID, and salary certificates before submission.
12. Follow approval processes and escalate delays to superiors as needed.
13. Process product applications, prepare files according to checklists, and share with coordinators within 24 hours of customer signing.
14. Ensure application quality and rectify errors or omissions.
15. Monitor file activation and notify management of delays at the Card Centre.
16. Maintain good inter-departmental rapport to ensure smooth business flow.
17. Initiate cross-selling of other banking products on a best-efforts basis.
18. Escalate customer complaints to management.

Required Skills and Knowledge

• Experience in multi-products sales, payroll, or employee banking.
• Good knowledge of retail banking standards, sales skills, and computer literacy.
• Awareness of competitors in the local/regional market.
• Valid driving license.

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