Relationship Manager, UAE (80-100%)

Sygnum Bank; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

An innovative firm is seeking a Client Relationship Manager to join its dynamic Private Banking team in Abu Dhabi. This role focuses on building and maintaining strong relationships with private and corporate clients, overseeing the onboarding process, and providing expert guidance on digital assets. The ideal candidate will have a strong background in client management within regulated financial institutions, coupled with a keen understanding of the crypto market. Join a forward-thinking team that values collaboration and celebrates milestones together while shaping the future of finance.

Benefits

Attractive market salaries

Flexible work from home policies

Professional development programs

One-month fully paid sabbatical

Health insurance

Qualifications

• 5+ years in client-facing roles within regulated financial institutions.
• Strong relationship management and consultative mindset.

Responsibilities

• Source and foster new client relationships with private and corporate clients.
• Lead the client onboarding process with internal and external stakeholders.

Skills

Client Relationship Management

Analytical Skills

Attention to Detail

Communication Skills

Crypto Market Understanding

Education

BSc/BA in Business Administration

MSc/MBA/CFA

Job description

About Sygnum

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenisation and B2B services.

In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi and Luxembourg.

We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our Values

A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights;
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to “grow and win together”, we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

About the role

Are you passionate about Digital Assets, have experience in private banking and excited to explore the intersection of Traditional and Digital Asset Finance while supporting leading banks on their journey within Digital Assets? Are you or do you have the ambition to grow into a professional that supports the acquisition, key account management and strategic projects of clients while constantly helping them stay ahead of the curve within Digital Assets?

If this sounds like you, we know the perfect role: we are looking for a Client Relationship Manager to join our fast-growing Private Banking team in Abu Dhabi.

Your main responsibilities:

• Take responsibility to source and foster new client relationships with focus on private and corporate clients.
• Oversee multiple prospects and prioritize efforts to anticipate and ensure appropriate responses to their needs.
• Lead the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Provision of solution-oriented support to private and corporate clients in the areas of onboarding, product-related questions, transactions, technical support, contract amendments, complaints, etc.
• Maintain an expert level of understanding of the crypto market landscape by understanding Sygnum’s offering and strengths, attending conferences, understanding the regulatory developments, and building a strong institutional and professional prospect network.

Our ideal candidate

• BSc/BA in Business Administration, Finance, or relevant field; MSc/MBA/CFA is a plus.
• Prior relevant work experience (min. 5 years) in client facing roles within a regulated (Swiss) financial institution.
• Experience in onboarding clients (private clients and legal entities) and familiarity with the Swiss banking and ADGM regulations.
• Demonstrated consultative mindset and analytical skills, mixed with a high level of attention to detail and accuracy with a hands-on mentality.
• Strong Relationship Management skills.
• Crypto market understanding and an existing network within the blockchain local ecosystem is a plus.
• Excellent communication skills in spoken and written form in English. Arabic is a plus.

Our Offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members. They include:

• Attractive combination of market salaries and entrepreneurial incentive scheme
• Flexible/Work at home policies
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical after five years of continuous employment
• Health insurance

If you are passionate about the potential of blockchain to share Future Finance and your profile is a good fit for this position, please send us your CV today!