Relationship Manager-Small Business Finance(Outsource)

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 260,000 - 420,000; Full time

Job summary

Abu Dhabi Islamic Bank seeks an experienced Relationship Manager to expand volumes within the bank’s portfolio and via referrals. You will prepare credit analyses, monitor client health, and liaise with risk, legal and operations teams to enable swift approvals.

The role emphasizes ethical sales, regulatory compliance, and delivering tailored banking solutions to corporate clients in the UAE. A Bachelor’s degree and 5+ years of experience are expected.

Qualifications

• Bachelor’s degree and minimum five years banking relationship management experience.
• Good knowledge of ADIB’s Business Banking products & services.
• Experience in credit analyses.
• Excellent communication skills.
• Knowledge of cross-sales.
• Understanding of UAE banking regulations and AML requirements.
• Strong client relationship skills.

Responsibilities

• Acquire volumes primarily from the bank’s existing portfolio and referrals to meet targets.
• Prepare high-standard call reports that are informative, presentable, conclusive and professional.
• Prepare credit applications with financial analyses and ensure CA’s align with policies and regulations.
• Analyze client facility requirements and monitor their financial health and industry.
• Ensure documentation for credit proposals is complete with adequate collateral.
• Initiate disbursements and adjustments of facilities.
• Ensure approved credit lines are available to clients.
• Coordinate with credit-risk, legal, operations and Trade finance for fast turnaround.
• Adhere to financing policy manuals and report exceptions.
• Conduct regular site visits and provide call reports accordingly.
• Assist consumers with informed decisions considering affordability and suitability.
• Maintain ethical sales practices and ensure customers understand terms before signing.

Skills

Credit analysis

Business banking knowledge

Interpersonal skills

Cross-selling

Regulatory knowledge

AML awareness

Communication skills

Education

Bachelor’s degree

Job description

KEY METRICS:

• Revenue:


• Expenses:


• Net Income:


• Assets:


• Consumer satisfaction, loan/financing repayment performance, loan/financing delinquency rates, consumer retention, substantiated Complaints, compliance with regulatory requirements/best practices guidelines and codes of conduct


• No of valid customer complaints, Percentage of Delinquent customers, No. of customer exits due to Financial Crime Compliance reasons.

Key Accountabilities of the role RESPONSIBILITIES:

1. Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets


2. Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive


3. Prepare credit applications – analysis financial statements/bank statements/VAT report/Cash flow and make it ready for the approval. Ensure that CA’s for clients are correctly prepared in accordance with the bank polices and regulatory framework.


4. Analyze the facility requirements for clients, monitors financial health of the client’s business and industry.


5. Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.


6. Initiates and ensures disbursements and adjustments of facilities.


7. Ensure that the approved credit lines are valid and available for the clients.


8. Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.


9. Strictly adhere to Bank’s financing policy Manual and report any exceptions


10. Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same.


11. Recover of banks dues in time through the daily reports and follow ups


12. Must provide practical and suitable options to help Consumers make informed decisions that are in Consumers’ best interest including assessment of appropriateness, affordability, and suitability.


13. Ensure ethical sales practices are followed without fail which must be conducted with due skill, care and diligence, integrity and in a fair, honest and professional manner towards consumers. Must not indulge in misleading or aggressive sales practices and exploitation of customers due to their vulnerabilities, apathy or lack of knowledge


14. Must take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the sales process or the time of signing of the Facility Offer Letter

Credit

1. Acquire volumes principally from within the bank’s existing portfolio (x-sell) and through other contacts / efforts and Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling with business owners, direct mail, email, and networking on selective basis, as to achieve your business targets


2. Call Report preparation to be high standards i.e. informative, presentable, conclusive, professional, and comprehensive


3. Prepare credit applications – analysis financial statements/bank statements/VAT report/Cash flow and make it ready for the approval. Ensure that CA’s for clients are correctly prepared in accordance with the bank polices and regulatory framework.


4. Analyze the facility requirements for clients, monitors financial health of the client’s business and industry.


5. Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.


6. Initiates and ensures disbursements and adjustments of facilities.


7. Ensure that the approved credit lines are valid and available for the clients.


8. Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.


9. Strictly adhere to Bank’s financing policy Manual and report any exceptions


10. Proper credit monitoring, through different methods mainly regular customer’s sites visits i.e. office, showrooms, warehouses... and providing call reports for the same.


11. Recover of banks dues in time through the daily reports and follow ups


12. Must provide practical and suitable options to help Consumers make informed decisions that are in Consumers’ best interest including assessment of appropriateness, affordability, and suitability.


13. Ensure ethical sales practices are followed without fail which must be conducted with due skill, care and diligence, integrity and in a fair, honest and professional manner towards consumers. Must not indulge in misleading or aggressive sales practices and exploitation of customers due to their vulnerabilities, apathy or lack of knowledge


14. Must take necessary steps to ensure that Customers are made aware of and understand the proposed terms and conditions prior to the final stage of the sales process or the time of signing of the Facility Offer Letter

Customer Service

1. Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.


2. Maintain high standard service with customers and ensure no complains.


3. Responding on customers calls and starts with appropriate greetings.


4. Develops, enhances, and maintains relationships with prospective clients to ensure revenue / profit targets are met/ exceeded.


5. Ensure that service quality norms and client satisfaction scores are met for their set of clients.

To do regular visits to the customer’s

Internal / External Cooperation

1. Demonstrate ability to interact and cooperate with all bank employees.


2. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.


3. Maintain professional internal and external relationships that meet department core values.


4. Proactively establish and maintain effective working team relationships with all support departments


5. Must complete mandatory trainings within bank provided timelines and ensure that the staff enhance their skills by opting for/undergoing appropriate trainings as per their development requirements identified through discussions with their Line Managers.

Specialist Skills / Technical Knowledge Required for this role

Good knowledge of ADIB’s Business Banking products & services

1. Experience of credit analyses.


2. Good knowledge of ADIB’sOperational Policies & Procedures


3. Proficient in credit appraisal techniques including credit, risk, business & financial analysis.


4. Knowledge of Business Relationship Management.


5. Fair Knowledge of UAE banking practices, regulations & risks


6. Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities


7. General awareness of competitors in the local market


8. Excellent knowledge of service standards


9. Knowledge of Cross Sales


10. Computer skills


11. Excellent Communication Skills.

Previous experience:

1. Minimum five (05) years' experience as a Relationship Management experience in a banking environment


2. Minimum Qualification – Bachelor’s degree