Relationship Manager - Priority Banking - AlSamy

National Bank of Fujairah; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Fujairah seeks a Relationship Manager for Priority Banking. Responsibilities include managing HNWI relationships, achieving financial targets, and ensuring compliance in a retail banking context. Candidates should have 8+ years of retail banking experience, with a focus on Priority Banking and strong interpersonal skills. The position offers opportunities to grow within an established banking firm.

Qualifications

• A minimum of 8+ years of retail banking experience.
• 2+ years in the Priority Banking segment or similar field.
• UAE experience highly desirable.

Responsibilities

• Manage relationships with Priority Banking customers to achieve targets.
• Coordinate with Branch Managers and relevant departments.
• Ensure compliance with policies governing KYC and AML.

Skills

Strong interpersonal and team working skills

Outstanding communication skills

Strong conceptual, planning and directing skills

Cultural awareness and knowledge

Sound analytical skills

Bi-lingual (preferable)

Education

Master’s degree in Business Management/ Chartered Accountancy

Securities and Commodities Authority Promoter license

Tools

Core and Regulatory Banking Systems

Job description

Relationship Manager - Priority Banking - AlSamy

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Job Purpose

o To relationship manage Priority Banking customers in assigned region to achieve the financial & service levels targets.
o To liaise with Regional & Branch Managers accordingly to market & serve Priority Banking segment.
o To provide market / customer feedback to line manager for consideration.
o To drive overall customer origination of New to Bank & New to Product customers within assigned region. Grow segment accounts base and increase forward/backward cross-sell suite of applicable products – Investments, liabilities, assets etc.
o To profile customers & market applicable investment products and provide advisory services to HNWI.
o To liaise with relevant departments to ensure best practice overall customer experience & development of product suite.
o To be directly responsible for relationship management of selected / assigned customers within the segment.
o Work closely with Branch Managers, Investment Solutions, C&IB, credit & remedial to ensure that financial objectives of business segment are met.

Key Accountabilities

• To ensure that financial objectives of business segment are met.
• Provide exceptional customer experience delivery.
• Deliver budgeted origination of New-to-Bank (NTB) & New-to Product (NTP) customers using Relationship Managers & branch distribution channels.
• Ensure focused communication of NBF’s Priority Banking products & propositions to existing & potential customers.
• Provide support to retail credit team in ensuring portfolio quality of retail assets by providing market intelligence & early alert signals on attrition.
• Compliance with processes, policies & items governing KYC, AML and customer due diligence policies & procedures.
• Monitor & review products, service levels & processes & provide innovative solutions to address challenges faced.
• Perform the tasks of financial promotion, collection of required information and data, and evaluation of client’s capability and tendency to afford risks (Risk Profile) along with the detailed works related thereto.
• Deliver sales objectives of investment products to segment & provide advisory services to HNWI.
• Compliance with customer TATs, internal SLAs, and Consumer Protection, minimizing rejection rate of customer applications.
• Coordinate with stakeholders where applicable to minimize rejection rate of customer applications.

Other Accountabilities

Job Context

o Achieve overall financial numbers of Priority Banking segment within assigned region and open up opportunities for the distribution network.

Education

Master in Business Administration

Experience and Skills

Skills
• Strong interpersonal and team working skills
• Outstanding communication skills - both verbal and written
• Strong conceptual, planning and directing skills
• Cultural awareness and knowledge
• Sound analytical skills & commercial awareness
• Bi-lingual (preferable)

Education level

• A minimum of master’s degree in Business Management/ Chartered Accountancy
• Securities and Commodities Authority Promoter license

Work Experience

• 8+ years of retail banking experience with 2+ years in Priority Banking segment or similar field.
• Preferably in employee banking or similar aspects of personal banking. UAE experience highly desirable.
• Relevant product, sales & distribution and industry knowledge.

Technical Competencies

• Compliance- Retail Banking- Proficient
• Core and Regulatory Banking Systems-Retail Banking- Proficient
• Customer Service - Retail Banking- Advanced
• Financial Analysis- Retail Banking- Proficient
• Organization capability-Retail Banking- Basic
• Process improvement- Retail Banking- Basic
• Product Knowledge- Retail Banking- Proficient
• Relationship Management- Retail Banking- Advanced
• Sales- Retail Banking- Advanced
• Communication & Collaboration-Advanced
• Safety-Proficient

Behavioral Competencies

• Change and Innovation - Proficient
• Communication - Proficient
• Evaluating and Solving Challenges - Proficient
• Results Orientation - Proficient
• Working and collaborating with others - Proficient

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