Relationship Manager Coordinator

"BD SELECT"; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic company is seeking a Relationship Manager Coordinator in Dubai to support client engagement and relationship-building efforts. The ideal candidate should have a background in business, 5+ years in client relations, and demonstrate strong organizational and communication skills. Responsibilities include client support, event planning, and data management.

Qualifications

• 5+ years of experience in client relations or customer service in the fragrance industry.
• Strong interpersonal and communication skills.
• Detail-oriented with exceptional organizational skills.

Responsibilities

• Assist in managing day-to-day client interactions.
• Coordinate client events and promotional activities.
• Maintain accurate client records in CRM systems.

Skills

Communication

Customer Service

Organization

Client Relationship Management

Education

Bachelors degree in Business Administration

Marketing, Communications, or related field

Tools

CRM software

MS Office Suite

Job description

Role Overview

We are seeking a highly organized and proactive Relationship Manager Coordinator to join our dynamic team. This role is pivotal in supporting the Relationship Manager to build and maintain strong, enduring relationships with clients, partners, and stakeholders. The ideal candidate will be detail-oriented, possess excellent communication skills, and a customer service excellence.

Key Responsibilities:

• Client Relationship Support: Assist the Relationship Manager in managing day-to-day client interactions, ensuring timely follow-ups and addressing client inquiries with professionalism.

• Coordination & Communication: Act as a liaison between clients, sales teams, marketing, and production departments to facilitate seamless communication and service delivery.

• Data Management: Maintain accurate and up-to-date client records in CRM systems; generate reports on client activities, feedback, and sales performance.

• Event Planning: Coordinate client events, product launches, and promotional activities to enhance client engagement and brand loyalty.

• Market Research: Support the Relationship Manager by gathering market intelligence on customer preferences, competitor activities, and industry trends specific to the perfume sector.

• Problem Resolution: Assist in resolving client issues promptly, escalating matters when necessary to ensure customer satisfaction.

• Sales Support: Collaborate with sales teams to identify opportunities for upselling or cross-selling perfume products.

• Administrative Tasks: Handle scheduling, correspondence, and documentation related to client accounts and relationship management activities.

Qualifications and Experience:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.

• 5+ years of experience in client relations, account coordination, or customer service preferably within the cosmetic goods or fragrance industry.

• Strong interpersonal and communication skills, both written and verbal.

• Proficiency in CRM software and MS Office Suite.

• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.

• Detail-oriented with a proactive approach to problem-solving.