Relationship Executive

BNC Network; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A project intelligence company in Sharjah is seeking a Relationship Executive to manage client accounts. Responsibilities include onboarding, relationship building, and upselling while ensuring service quality. The ideal candidate has 2–4 years in client servicing, strong communication skills, and a background in SaaS. A Bachelor's degree is required, and familiarity with the construction industry is preferred.

Qualifications

• 2–4 years of experience in client servicing or account management.
• Understanding of SaaS workflows and client success best practices.
• Familiarity with B2B subscription models.

Responsibilities

• Conduct onboarding calls and schedule product training.
• Build relationships with users and decision-makers.
• Monitor usage and engagement; initiate retention steps if needed.
• Log and track Customer Request tasks for KPI visibility.
• Support renewals with timely follow-ups and value reports.
• Identify upsell opportunities and share add-on product insights.

Skills

Communication Skills

Customer Empathy

Follow-Through Discipline

Time Management

Adaptability

Problem Solving

Structured Thinking

Resilience & Positivity

Emotional Intelligence (EQ)

Education

Bachelors Degree in Business Administration or related fields

Tools

CRM tools

Microsoft Office

Google Workspace

Job description

BNC is the largest database of project intelligence in the Middle East, Africa, and South Asia, covering over 36,000+ live projects across the energy, urban, transport, and industrial sectors in 72 countries. Founded in 2004 as a technology company, BNC offers project intelligence services deeply integrated with a unique and specialized cloud CRM system that automates the sales process for companies selling to projects.

Listing over 180,000+ project profiles, we cover a total project market valued at over USD 17 trillion. Our extensive database also includes 200,000+ companies and 250,000+ contacts. BNC publishes thousands of reports and analytics, along with a daily project newsletter that reaches over 68,000 industry professionals.

· We are Techies

We created a unique state-of-the-art SaaS platform to automate lead generation and digitize the project-sales process.

· We are Researchers

We created the region's largest project intelligence database and have held this position since 2004!

· We are Analysts

We present actionable insights from our extensive data through construction analytics and thought leadership reports.

· We are Communicators

We reach over 66,000 business leaders and industry professionals every day.

· We are Enablers

We imagineer new ways to connect entities across the construction industry to transform information exchange on projects.

Job Purpose

To manage assigned client accounts by ensuring smooth onboarding, sustained engagement, and successful renewals, while identifying upsell opportunities and maintaining service quality as per CLS protocols.

Responsibilities

The Relationship Executive must follow the direction of their immediate supervisor and operate in alignment with company procedures, policies, and the quality management system. The key responsibilities of this role include:

• Conduct onboarding calls and schedule product training
• Build relationships with users and decision-makers
• Monitor usage and engagement; initiate retention steps if needed
• Log and track Customer Request tasks for KPI visibility
• Support renewals with timely follow-ups and value reports
• Identify upsell opportunities and share add-on product insights
• Record all tasks and interactions in CRM
• Collaborate with other departments to deliver unified client service

In addition to the above, the Employee is expected to complete any other tasks as assigned by his / her Manager.

Requirements

Education: Bachelors Degree in Business Administration, Marketing, Commerce, Finance, Economics, Communications

Experience: 2–4 years of experience in client servicing, account management, or SaaS customer success, preferably in the Construction Industry

Knowledge:

• Understanding of SaaS workflows and client success best practices
• Familiarity with B2B subscription models and account management cycles
• Analytical thinking to assess usage, identify trends, and suggest improvements

Soft Skills

• Communication Skills
• Customer Empathy
• Follow-Through Discipline
• Time Management
• Adaptability
• Problem Solving
• Structured Thinking
• Resilience & Positivity
• Emotional Intelligence (EQ)

Qualities

• Should be IT savvy.
• Client-focused mindset with strong ownership of results
• Collaborative and proactive approach to problem-solving
• Ability to multitask and manage a dynamic portfolio
• High attention to detail and accountability
• Background in B2B subscription or digital services is preferred
• UAE Driving license preferred

Technical Skills: Experience with CRM tools and Proficiency in Microsoft Office (Excel, PowerPoint) and Google Workspace

Languages: Excellent communication and presentation skills in English (written and verbal)

Personality: You must be a team-player

Special Skills: The target market segment for our products is the construction industry. As such the ideal candidate should have knowledge of the workings of the construction field.