Relationship Associate Officer

Emirates NBD Bank (PJSC); Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative for their inbound contact center. This role involves answering customer calls, resolving inquiries, and providing accurate information about banking products and services. Ideal candidates will have a proactive approach, strong problem-solving skills, and at least two years of experience in a call center environment. Join a leading bank in the Middle East and be part of a team that values customer satisfaction and professional growth.

Qualifications

• Minimum 2 years’ experience in call center.
• Proactive and customer-centric approach required.

Responsibilities

• Answer calls professionally and respond to customer inquiries.
• Handle and resolve customer Internet Banking inquiries.

Skills

Customer Service

Problem Solving

Negotiation

CRM Systems Knowledge

Language Proficiency (English/Arabic)

Education

Bachelor’s Degree

Diploma

Tools

CRM Systems

Job description

The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.

2. What You'll Do

• Answer calls professionally.
• Respond to customer inquiries with regards to banking products and services.
• Research required information using available resources.
• Handle and resolve customer Internet Banking inquiries and general complaints.
• Complete call logs.
• Route service requests to appropriate departments.
• Capture every mandatory information with accuracy while raising service requests.
• Provide customers with product and service information and route calls to appropriate resources.
• Provide precise and accurate information to customers.
• Follow up with customer calls where necessary.
• Adherence to standard work procedures while handling customer calls.
• Comply to information security and data privacy policies.

Desired Candidate Profile

3. What You'll Need

• Bachelor’s or any diploma
• Language proficiency - English / Arabic is a must.
• Minimum 2 years’ experience in call center.
• Knowledge of CRM systems.
• Basic Negotiation and Problem solving skills.
• A proactive and customer-centric approach.

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Emirates NBD Bank PJSC is Dubai's government-owned bank and is one of the largest banking groups in the Middle East in terms of assets.