Regional Service Leader - Middle East

Smiths Detection; Dubai; On-site; AED 360,000 - 480,000; Full time

Job summary

Smiths Detection in Dubai, UAE is seeking a Middle East Service Manager to lead contracted services, customer satisfaction, and commercial performance across the region. The role reports to the Global Service Delivery Director and requires strong leadership, engineering knowledge, and proven delivery capability.

Travel up to 40% may be required with a focus on operational excellence and continuous improvement.

Qualifications

• Proven management experience at a senior, strategic level.
• Strong track record in customer service and service delivery.
• Excellent leadership and cross-functional collaboration.
• Arabic language skills preferred for regional operations.

Responsibilities

• Lead Middle East service delivery across contracts and regional accounts.
• Develop and execute service strategies to grow account value.
• Manage SLAs, budgets, and performance metrics.
• Mentor staff and build a high-performing team.
• Collaborate with sales, programs, and leadership to ensure customer retention.

Skills

Leadership

Relationship management

Strategic thinking

Negotiation

Arabic language (preferred)

Job description

Smiths Detection in Dubai, UAE is seeking a Middle East Service Manager to lead contracted services, customer satisfaction, and commercial performance across the region. The role reports to the Global Service Delivery Director and requires strong leadership, engineering knowledge, and proven delivery capability.

Travel up to 40% may be required with a focus on operational excellence and continuous improvement.