Regional Intracompany Services Program Manager II

Mastercard; Dubai; On-site; USD 80,000 - 120,000; Full time

Job summary

Join a leading company as a Regional Intracompany Services Program Manager II, where you will ensure regulatory compliance for Tech services and collaborate with teams to enhance governance and controls. This role requires strong project management skills and a Bachelor's degree in a related field. You’ll play a key role in monitoring compliance and identifying improvements across intercompany agreements.

Qualifications

• Bachelor's degree required in technology or equivalent experience.
• Knowledge of regional regulatory landscape and standards like DORA and NIST.
• Experience in reviewing intercompany agreements is beneficial.

Responsibilities

• Support regulatory compliance on Tech services provided via ICAs.
• Review ICA database and identify contract obligations.
• Collaborate with teams to ensure compliance with ICA requirements.

Skills

Project management

Communication

Analytical thinking

Customer service mindset

Education

Bachelor's degree in technology or information systems

Job description

Regional Intracompany Services Program Manager II

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Title And Summary

Regional Intracompany Services Program Manager II

Overview

Inter-Company Agreements (ICAs) govern services provided between Mastercard entities, and are considered outsourcing agreements by regulators. With increased regulatory focus, we are enhancing governance, controls, and standardization of ICA-related processes.

The Tech Intercompany Managed Services (Tech ICAMS) team seeks a Regional ICA Program Manager to support regulatory compliance on Tech services provided via ICAs to regulated entities in the market.

Role

The Essential Responsibilities Of The Position Are:

• Support the Regional ICA Lead and global Tech ICAMS team in delivering regional ICA services.
• Review the ICA database to identify contract obligations, specific tech services, create a gaps/remediation repository, and identify patterns of issues across ICAs.
• Study existing MA Tech service provider dashboards to understand available data for ICA compliance and identify gaps.
• Create a centralized calendar of regulatory audits, inspections, and reporting related to ICA compliance.
• Identify regional regulator focus areas and common gaps to help prioritize activities.
• Collaborate with regional teams to demonstrate compliance with ICA requirements, including third-party monitoring, incident reporting, and SLA reporting.

All About You

Qualification and Experience

• Bachelor's degree in technology, information systems management, security management, or equivalent experience.
• Knowledge of regional regulatory landscape, standards like DORA, NIST, CROE affecting Tech services, especially around resiliency, outsourcing, and security.
• Knowledge of Mastercard TECH organization and legal aspects is a plus.

Skills and Competencies

• Project management skills for timely delivery.
• Excellent verbal and written communication for global coordination.
• Ability to design metrics, dashboards, and analyze data.
• Strong analytical and solution-oriented thinking with a sense of ownership.
• Customer service mindset and ability to build stakeholder trust.
• Experience in drafting and reviewing intercompany agreements is advantageous.

Corporate Security Responsibility

All Mastercard employees must ensure information security by following policies, maintaining confidentiality, reporting breaches, and completing security training.

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