Regional Head of Solution and Delivery Support, Middle East & North Africa Region

Job Functions & Responsibilities:

• The role is leading a team to primarily focus on telecom product and solution support, regional technical team management, and overall presales & delivery operational planning within the telecommunications and ICT sector. Key responsibilities include:

Product Support

• Responsible for the overall pre-sales, product development, project management, pricing and delivery management and collaboration in the region.
• Responsible for product localization implementation. Lead the regional technical support team to provide solution support for all connectivity/ICT products and services, such as 5G, IP, MPLS, VPN, cloud, servers and storage, etc.
• Responsible for telecom/ICT solution development and product standardization, such as preparing business models, business forecasts, budget formulation, development roadmaps, service improvement plans, documents, work processes, etc.

Regional Product Life-cycle Management

• Carry out life-cycle management of regional products, take the lead in formulating regional product plans, and coordinate with relevant departments to ensure that products are saleable and deliverable.

Business Support

• Directly support the commercial activities, solutions, delivery and post-sales services of projects initiated and implemented by the region, and handle special offer approval within authorization, carry out operational analysis of regional market prices, closed-won, etc.
• Expand high-quality suppliers in the region and coordinate with suppliers to enhance product portfolio and service quality.
• Provide all-rounded telecommunications solutions to regional teams and clients.

Overall Operational Planning and Implementation

• Build an operations support system based on business goals, design and determine the team structure to ensure all-rounded technical support is provided to enterprise and carrier clients.

Requirements:

• Bachelor's degree holder or above in Telecommunications or any related ICT disciplines.
• 8 years relevant working experience in the Telecommunications industry is required.
• Experience in team management is preferred.
• Experience in pre-sales support, solutions design, project delivery, vendor management, product development is preferred.
• Experience in operations management across various regions and cultures.
• Strong interpersonal and communication skills with a high level of enthusiasm.
• Good communication skills in English.
• Local work experience is required.
• Location: Dubai, UAE

Interested parties please apply in full resume with current and expected salary by e-mail to [HIDDEN TEXT]. Please indicate the reference in the subject line.