Regional Head, MENAP Transaction Banking & Client Service

Standard Chartered; Dubai; On-site; AED 600,000 - 1,000,000; Full time

Job summary

Standard Chartered in Dubai seeks a Regional Head, Transaction Banking (TB) Cash Client Service for Africa and Middle East & Pakistan (MENAP) to drive service delivery outcomes and regional team performance across the MENAP footprint.

You will oversee S2B Solution Activation onboarding and maintenance for new and existing clients, coordinate with Sales, Implementation, CLM, Digital Channels and Operations, and push for faster time-to-market and stronger client experience.

Qualifications

• Bachelor’s degree in Banking, Finance or related field.
• Minimum 15 years’ relevant experience in banking or financial services
• Experience in Client Service and Cash products preferred
• AML certification as required
• Strong English and/or relevant local language skills

Responsibilities

• Lead and build a high-performing client service team focused on delivering exceptional client experience.
• Drive operational efficiency, standardisation and continuous process improvement across the region.
• Monitor service performance against agreed benchmarks; define corrective actions where required.
• Strengthen cross-functional collaboration with internal stakeholders to ensure seamless service delivery.
• Ensure adequate systems, infrastructure, and process capabilities to support business needs.
• Drive consistency and synergies across markets, including implementation of the Target Operating Model (TOM).
• Enhance speed-to-market for S2B onboarding and maintenance while maintaining strong controls.
• Support revenue growth by improving onboarding efficiency and deepening client relationships.
• Provide oversight and escalation management for complex onboarding scenarios.

Skills

Leadership

People management

Client service

Cash products knowledge

Risk management

Education

Bachelor’s degree in Banking, Finance or related field

Job description

Standard Chartered in Dubai seeks a Regional Head, Transaction Banking (TB) Cash Client Service for Africa and Middle East & Pakistan (MENAP) to drive service delivery outcomes and regional team performance across the MENAP footprint.

You will oversee S2B Solution Activation onboarding and maintenance for new and existing clients, coordinate with Sales, Implementation, CLM, Digital Channels and Operations, and push for faster time-to-market and stronger client experience.