Regional CRM Manager Middle East at Louis Vuitton

Louis Vuitton; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Louis Vuitton in Dubai on site is seeking a CRM specialist to lead campaigns, manage client databases, and drive loyalty initiatives across channels.

You will collaborate with boutiques, IT, and marketing to ensure seamless omnichannel experiences, leverage predictive analytics, and deliver insights for regional activations.

Qualifications

• Experience in luxury retail or premium brand environments and data-driven marketing.
• Strong ability to design and optimize client touchpoints across channels.
• Proven track record in using analytics to inform CRM strategies.

Responsibilities

• Execute CRM campaigns aligned with Maison strategy and segmentation.
• Manage client databases and ensure effective data utilization.
• Oversee deployment of marketing automation and loyalty programs.
• Track and improve client conversion and retention KPIs.
• Partner with cross-functional teams to ensure campaign consistency.
• Design and implement personalized clienteling initiatives across channels.
• Support boutique teams with toolkits, training, and performance monitoring.
• Develop frameworks for nurturing high-value relationships.
• Ensure a premium, omnichannel client experience.

Skills

CRM campaigns

Database management

Data analytics

Clienteling

Cross-functional collaboration

Arabic language

Communication

Leadership

Job description

This Full time on site position offers great opportunities for career growth.

Job responsibilities

CRM Operations and Strategy

• Execute CRM campaigns aligned with Maison strategy and segmentation
• Manage client databases and ensure effective data utilization
• Oversee the deployment of marketing automation and loyalty programs
• Track and improve client conversion and retention KPIs
• Partner with cross-functional teams to ensure campaign consistency

Clienteling Management

• Design and implement personalized clienteling initiatives across channels
• Support boutique teams with toolkits, training, and performance monitoring
• Develop frameworks for nurturing high-value relationships
• Ensure a seamless and premium experience across every client interaction
• Monitor clienteling impact and drive continuous refinement

Data Analysis and Insight Generation

• Leverage predictive analytics to guide targeting strategies
• Prepare reports and dashboards to monitor campaign success
• Collaborate with data teams to define client segments and personas
• Use insights to recommend optimization of client touchpoints
• Support Maison-specific business reviews with relevant insights

Cross-Team Coordination

• Collaborate with digital, retail, and marketing teams for execution
• Work with IT and CRM vendors to ensure technical robustness
• Align CRM messaging with the brand's voice and vision
• Support regional and Maison-specific activations
• Ensure omnichannel consistency of clienteling experiences

Innovation and Continuous Improvement

• Pilot innovative tools and platforms to enhance client engagement
• Stay informed on CRM technology trends and luxury retail expectations
• Train local teams and support the onboarding of new solutions
• Gather feedback and drive process improvements
• Promote a culture of client-centricity and data-driven action

Profile

• Experience in luxury retail within a fast-paced environment
• Strong expertise in database management and digital marketing
• Arabic speaker preferred
• High adaptability and strong collaboration skills
• Excellent communication and critical thinking abilities
• Demonstrated customer centricity and effective decision-making
• Strong emotional intelligence, leadership qualities, and problem-solving aptitude

LOUIS VUITTON MAISON

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.