Recreation Receptionist - InterContinental Abu Dhabi

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Abu Dhabi is seeking a Recreation Receptionist to manage the front desk of their health club and spa. The ideal candidate will have experience in hospitality and excellent guest service skills. Responsibilities include managing bookings, guest inquiries, and ensuring a welcoming atmosphere. Competitive salary and benefits offered in a supportive work environment.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• Previous experience in hospitality, front desk, spa, or fitness club reception preferred.
• Excellent communication and interpersonal skills.
• Proficient in English; knowledge of Arabic or other languages is a plus.
• Organized, tech-savvy, and confident in handling booking systems and guest databases.
• Friendly, approachable, and guest-focused personality.
• Willingness to work in shifts, including weekends and public holidays.

Responsibilities

• Welcome all guests and members to the recreation area with professionalism and warmth.
• Manage bookings for spa treatments, personal training sessions, and facility usage.
• Maintain accurate guest and membership records.
• Provide information on facilities, services, and schedules.
• Handle check-ins/check-outs and equipment lending.
• Answer phone inquiries and respond to guest requests.
• Coordinate with teams for a smooth guest experience.
• Maintain cleanliness and organization of the reception.

Skills

Communication skills

Interpersonal skills

Organizational skills

Tech-savvy

Guest-focused personality

Job description

Overview

Welcome Wellness with a Smile. At InterContinental Abu Dhabi, we offer more than just luxury accommodations—we provide complete wellness experiences. We are seeking a warm, organized, and service-driven Recreation Receptionist to be the face of our Health Club, Spa, and recreational facilities. If you have a passion for guest service and wellness, we’d love to meet you.

As a Recreation Receptionist, you will be the first point of contact for guests using the gym, spa, pool, and recreational facilities. You’ll provide information, manage bookings, assist with memberships, and ensure smooth day-to-day operations of the recreation front desk.

A little taste of your day-to-day:

Responsibilities

• Welcome all guests and members to the recreation area with professionalism and warmth.
• Manage bookings for spa treatments, personal training sessions, and facility usage.
• Maintain accurate guest and membership records.
• Provide detailed information on facilities, services, promotions, and schedules.
• Handle check-ins/check-outs, towel distribution, locker keys, and equipment lending.
• Answer phone inquiries and respond to guest requests promptly.
• Coordinate with the recreation, housekeeping, and spa teams to ensure a smooth guest experience.
• Maintain cleanliness and organization of the reception and surrounding areas.

What we need from you

• Previous experience in hospitality, front desk, spa, or fitness club reception preferred.
• Excellent communication and interpersonal skills.
• Proficient in English; knowledge of Arabic or other languages is a plus.
• Organized, tech-savvy, and confident in handling booking systems and guest databases.
• Friendly, approachable, and guest-focused personality.
• Willingness to work in shifts, including weekends and public holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.