Recreation Manager

Anantara Dubai The Palm Resort & Spa.; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Sports & Recreation Manager to enhance guest experiences through innovative and engaging recreational activities. This role involves overseeing daily operations, ensuring safety standards, and collaborating with various departments to promote services. The ideal candidate will have a passion for guest satisfaction and a knack for creating unique experiences that reflect local culture. Join a team that values creativity and teamwork in a vibrant resort environment, where your contributions will directly impact guest enjoyment and satisfaction.

Qualifications

• Experience in managing recreational activities and guest services.
• Strong knowledge of safety standards and training procedures.

Responsibilities

• Oversee daily operations of the Sports & Recreations department.
• Create engaging activities that enhance guest experience.
• Train and supervise fitness attendants and activity staff.

Skills

Guest Satisfaction Management

Activity Coordination

Health and Safety Standards

Team Leadership

Budget Management

Education

Degree in Hospitality Management

Certification in Sports Management

Job description

Job Description

Please note that this is not an exhaustive list of all duties. Anantara employees continuously find new ways to enhance the business, guest experience, and teamwork. The key responsibilities for this position include:

1. Oversee the smooth operation of the Sports & Recreations department daily to ensure the highest guest satisfaction.
2. Create unique and engaging recreational activities that highlight local culture, sports, or other offerings, positioning the department as a competitive advantage. Ensure quality of outsourced services.
3. Maintain comprehensive knowledge of the hotel’s products and services.
4. Implement health and safety standards in all sports and leisure activities, with special attention to children's safety.
5. Lead the Anantara Children programme.
6. Ensure all activities are conducted safely using proper techniques.
7. Train and evaluate fitness attendants, supervise instructors and activity staff, ensuring qualified personnel are used where required (e.g., Fitness leader, Lifeguard).
8. Monitor activity program success through participation rates and guest feedback; adjust programs to ensure they remain high quality, fun, and original.
9. Coordinate with the Concierge to inform guests about available events and activities.
10. Collaborate with the Spa department to promote spa services, enhancing guest satisfaction and revenue.
11. Foster a positive working environment across departments.
12. Manage staffing levels according to activity schedules and guest demographics.
13. Ensure proper financial procedures when handling fees for Sports & Recreations activities.
14. Perform additional duties as assigned by management.
15. Prepare the annual departmental budget and drive revenue growth.