Reconciliation Operations Specialist - Banking

First Abu Dhabi Bank; Abu Dhabi; Sur place; AED 180 000 - 300 000; Plein temps

Résumé du poste

First Abu Dhabi Bank (FAB) seeks an experienced Reconciliation Operations Specialist in Abu Dhabi to support daily reconciliation activities in the Reconciliation Centre. The role covers Nostro and inter-branch reconciliations, exception handling, and reporting, working with internal departments and correspondent banks to resolve discrepancies.

Candidates should have 4-8 years in banking, with strong reconciliation process knowledge and the ability to manage complex items within SLAs and

Qualifications

• Bachelor's degree in Business, Economics, Finance or related discipline.
• 4-8 years of professional banking experience, with at least 5 years in a similar reconciliations/operations role.

Responsabilités

• Execute daily reconciliation activities within the Reconciliation Centre.
• Perform Nostro and inter-branch reconciliations across units.
• Review transactions and reconciliation results to identify discrepancies.
• Monitor outstanding items and coordinate timely resolution.
• Maintain records and support governance, controls and reporting.

Formation

Bachelor's degree in Business, Economics, Finance

Outils

Banking systems

Description du poste

Reconciliation Operations Specialist - Banking Job Snapshot - Role: Reconciliation Operations Specialist - Location: Abu Dhabi, United Arab Emirates - Industry: Banking - Function: Accounting‑Finance - Experience: 4-8 years in banking, including at least 5 years in a similar role - Job Type: Full Time - Work Arrangement: On-site Position Overview First Abu Dhabi Bank (FAB) is seeking an experienced Reconciliation Operations Specialist to support daily reconciliation activities within its Reconciliation Centre in Abu Dhabi, United Arab Emirates. The role is responsible for performing and monitoring banking reconciliations, managing outstanding reconciliation items, reviewing transaction exceptions, and maintaining accurate financial and operational records. Key responsibilities include Nostro account reconciliations, inter‑branch account reconciliations, SWIFT correspondence monitoring, exception management, and reconciliation reporting. The successful candidate will work with internal departments, branches, and correspondent banks to investigate discrepancies, resolve outstanding items, and maintain effective operational risk controls. The position requires strong banking operations experience, technical knowledge of reconciliation processes, and the ability to manage complex transaction exceptions while meeting established service level agreements (SLAs), internal policies, and regulatory requirements.

Job Details - Country: United Arab Emirates - City: Abu Dhabi - Industry: Banking - Function: Accounting‑Finance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities Banking Reconciliation Operations

• Execute daily reconciliation activities within the Reconciliation Centre.
• Perform reconciliations of Nostro accounts and Inter-Branch Call Accounts across relevant business units.
• Ensure reconciliation transactions are processed accurately and within established operational timelines.
• Review account balances, transaction records, and reconciliation results to identify discrepancies.
• Monitor outstanding reconciliation items and coordinate their timely resolution.
• Ensure reconciliation activities are appropriately assigned and completed within agreed service standards.
• Investigate irregularities and elevate unresolved matters through established reporting channels.
• Maintain accurate reconciliation records and supporting documentation.
• Support effective coordination between relevant departments to resolve reconciliation differences.
• Ensure reconciliation processes comply with applicable banking policies and operating procedures.

Nostro Account Reconciliation

• Perform reconciliation activities relating to Nostro accounts.
• Review Nostro account transactions and identify unmatched or outstanding entries.
• Monitor account reconciliation status and investigate transaction differences.
• Review Nostro account statistics and verify applicable service charges.
• Coordinate with correspondent banks and internal stakeholders to resolve outstanding reconciliation matters.
• Ensure identified discrepancies are investigated and followed up within required timelines.
• Maintain accurate records of Nostro reconciliation activities.
• Escalate significant or unresolved reconciliation exceptions to the appropriate authority.

Inter-Branch and International Reconciliations

• Reconcile Inter-Branch Call Accounts across relevant banking units.
• Review internal and international transaction records to identify reconciliation differences.
• Coordinate with branches and other banking departments regarding outstanding items.
• Monitor the status of unresolved reconciliation transactions.
• Ensure reconciliation exceptions are investigated and addressed within agreed timelines.
• Maintain appropriate documentation supporting reconciliation reviews and adjustments.
• Escalate irregularities and significant outstanding balances through established procedures.
• Support accurate reporting of reconciliation activities across assigned account groups.

Exception Management and Resolution

• Manage reconciliation exceptions and ensure outstanding items receive appropriate follow‑up.
• Review unmatched transactions and identify the reasons for reconciliation differences.
• Coordinate with banks, branches, and relevant internal departments to obtain supporting information.
• Monitor ageing and outstanding reconciliation items.
• Prioritise exceptions based on operational risk, transaction significance, and required resolution timelines.
• Ensure exceptions are escalated according to approved business‑as‑usual procedures and escalation matrices.
• Escalate high‑risk items based on applicable Value‑at‑Risk thresholds.
• Track corrective actions and monitor unresolved issues until closure.
• Maintain clear records of exception investigations and resolution activities.
• Support timely resolution of reconciliation discrepancies to reduce operational exposure.

Manual Matching and Transaction Authorisation

• Review reconciliation items requiring manual matching.
• Validate supporting transaction information before authorising manually matched items.
• Authorise manually matched reconciliation entries involving value‑date differences within approved authority limits.
• Notify relevant departments of authorised adjustments and identified discrepancies.
• Ensure manual matching activities comply with established control procedures.
• Maintain accurate records of manually matched and authorised transactions.
• Escalate unusual transactions or matters exceeding approved authority thresholds.
• Exercise decision‑making authority in accordance with the bank 's approved authorisation matrix.

SWIFT Correspondence Monitoring

• Review inbound and outbound SWIFT correspondence queues.
• Monitor SWIFT messages relating to reconciliation inquiries and outstanding transactions.
• Identify correspondence requiring investigation or follow‑up.
• Coordinate with relevant departments to obtain information needed to resolve SWIFT‑related inquiries.
• Ensure appropriate responses are provided within required timelines.
• Maintain accurate records of SWIFT correspondence and related follow‑up activities.
• Escalate unresolved or significant correspondence matters through established channels.
• Support effective communication with correspondent banks and relevant internal stakeholders.

Operational Risk Management and Controls

• Monitor reconciliation workflows to identify potential operational risks.
• Ensure reconciliation activities are performed without compromising established risk controls.
• Identify and report processing errors, irregular transactions, and reconciliation discrepancies promptly.
• Monitor daily operational risks through control reports, account reviews, and management information.
• Apply approved escalation procedures for high‑risk reconciliation items.
• Ensure exceptions are managed in accordance with relevant operational risk requirements.
• Support the implementation of corrective actions to address identified control weaknesses.
• Maintain appropriate controls over transaction reviews, manual matching, and reconciliation authorisations.
• Ensure operational activities remain consistent with the bank 's governance and risk management frameworks.
• Support the prevention of financial losses and operational disruptions arising from unresolved reconciliation matters.

Reconciliation Systems and Data Integrity

• Maintain accurate information within reconciliation systems and related operational platforms.
• Monitor reconciliation processing activities to identify system‑related issues.
• Coordinate with Management Information Systems (MIS) teams to resolve processing discrepancies.
• Support the accuracy and completeness of reconciliation data.
• Review system‑generated information and investigate inconsistencies when identified.
• Maintain reliable reconciliation records for operational monitoring and reporting.
• Support dashboard reporting across assigned account groups and reconciliation platforms.
• Ensure system information is updated in accordance with established procedures.

Management Reporting and Documentation

• Prepare and review monthly reconciliation reports.
• Verify the accuracy and completeness of reconciliation information before submission to management.
• Monitor outstanding reconciliation exceptions and include relevant updates in operational reports.
• Prepare accurate management information in accordance with departmental reporting requirements.
• Support the maintenance of operational dashboards and reconciliation performance information.
• Ensure reports are submitted within established deadlines.
• Maintain supporting documentation for reconciliation activities and exception investigations.
• Archive reconciliation records and related reports in accordance with bank policies.
• Provide management with relevant information to support operational monitoring and decision‑making.

Service Delivery and Stakeholder Coordination

• Ensure reconciliation services are delivered within agreed service level agreements.
• Respond promptly and professionally to inquiries from internal and external stakeholders.
• Coordinate with correspondent banks, branches, and relevant departments to resolve reconciliation issues.
• Maintain effective communication regarding outstanding items and required actions.
• Monitor assigned workloads and prioritise activities according to operational requirements.
• Support timely completion of reconciliation tasks without compromising accuracy or control standards.
• Maintain service quality during periods of increased transaction volumes.
• Support effective coordination across teams involved in reconciliation and transaction processing.

Business Continuity and Operational Efficiency

• Support continuity of reconciliation activities during staff absences or operational disruptions.
• Coordinate available resources to ensure critical reconciliation tasks are completed.
• Manage daily workloads efficiently while maintaining established service standards.
• Identify opportunities to improve reconciliation processes and operational efficiency.
• Recommend process improvements that enhance accuracy, productivity, and customer service.
• Participate in continuous improvement initiatives and operational excellence programmes.
• Support improvements to reconciliation workflows and exception management procedures.
• Contribute to initiatives aimed at improving the sustainability and effectiveness of operational processes.

Policies, Procedures and Governance

• Follow all relevant departmental policies, standard operating procedures, and operational instructions.
• Ensure reconciliation activities are performed within approved organisational governance frameworks.
• Maintain compliance with FAB 's professional conduct, values, and ethical standards.
• Exercise assigned responsibilities within the approved authorisation matrix.
• Support consistent application of operational procedures and control requirements.
• Maintain appropriate documentation and reporting standards.
• Escalate matters requiring higher-level review or approval.
• Contribute to a controlled and consistent banking operations environment.

Required Qualifications and Experience

Education - Bachelor 's degree in Business, Economics, Commerce, Finance, or a related discipline.

Professional Experience - 4-8 years of professional experience in banking.

• At least 5 years of experience in a similar role within Core Processing, Reconciliations, or Banking Operations.
• Experience performing banking reconciliation activities and investigating transaction discrepancies.
• Knowledge of Nostro account reconciliations and internal banking reconciliation processes.
• Experience working with banking operations systems and reconciliation records.
• Understanding of operational controls, exception management, and banking service requirements.

Required Skills and Competencies

Banking Reconciliation and Technical Knowledge

• Strong knowledge of Nostro account reconciliation processes.
• Understanding of internal and international banking reconciliations.
• Knowledge of core banking operations and transaction processing.
• Familiarity with SWIFT operations and banking correspondence.
• Understanding of reconciliation systems and transaction matching procedures.
• Ability to review and investigate outstanding reconciliation items.
• Knowledge of reconciliation reporting and management information requirements.
• Understanding of manual matching procedures and transaction authorisation controls.

Operational Risk and Exception Management

• Ability to identify reconciliation discrepancies and operational risks.
• Understanding of banking risk management and internal control procedures.
• Knowledge of exception management and escalation requirements.
• Ability to investigate transaction irregularities and coordinate resolution activities.
• Strong attention to detail when reviewing financial and operational information.
• Ability to maintain accurate records and supporting documentation.
• Commitment to maintaining compliance with banking policies and governance standards.

Analytical and Problem‑Solving Skills

• Strong analytical thinking and problem-solving capabilities.
• Ability to investigate complex reconciliation differences.
• Capacity to interpret transaction records and identify potential discrepancies.
• Ability to prioritise high‑risk or time‑sensitive reconciliation matters.
• Sound judgment when determining appropriate escalation actions.
• Ability to recommend improvements to reconciliation processes and operational controls.

Communication and Stakeholder Management

• Effective written and verbal communication skills.
• Ability to coordinate with banks, branches, and internal departments.
• Strong interpersonal and stakeholder management skills.
• Ability to communicate reconciliation issues clearly and accurately.
• Professional approach to handling internal and external inquiries.
• Ability to work collaboratively with operational and management teams.

Organisation and Time Management

• Strong organisational and task prioritisation skills.
• Ability to manage multiple reconciliation activities and outstanding exceptions.
• Effective time management and commitment to meeting operational deadlines.
• Ability to maintain accuracy while handling demanding workloads.
• Strong attention to detail and recordkeeping discipline.
• Ability to work within established service level agreements.
• Commitment to continuous improvement and operational service quality.

About the Company

First Abu Dhabi Bank (FAB) is a major financial institution headquartered in Abu Dhabi, United Arab Emirates. The bank provides banking and financial services to individuals, businesses, and institutions across the UAE and international markets, with a presence in more than 20 markets spanning five continents. FAB supports domestic and international banking activities through financial services, transaction processing, and operational functions that help maintain the accuracy and reliability of banking services. The bank invests in employee learning, professional development, and Emiratisation programmes. FAB also supports education, entrepreneurship, and financial literacy through its partnerships and community initiatives. FAB promotes an inclusive workplace that values diverse perspectives and professional contributions. In December 2021, the bank became the first UAE and GCC bank to join the Net Zero Banking Alliance, committing to achieve net zero emissions by 2050.