Receptionist-UAE National (AY 2025-26)-Muna British Academy

Aldar Education; Abu Dhabi; On-site; AED 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a leading educational institution in Abu Dhabi, as they seek a dedicated Receptionist to join their team. This role involves acting as a welcoming ambassador for the school, providing exceptional customer service to families and visitors. The ideal candidate will possess strong communication skills in both English and Arabic, and have a proven track record in office management. Join a dynamic and inclusive environment where your contributions will help shape the future of education for young learners. If you are passionate about customer service and thrive in a multi-cultural setting, this position is perfect for you.

Qualifications

• Minimum two years' experience in a similar role.
• Proficient in operating office machines and Microsoft Office programs.

Responsibilities

• Deliver high quality customer service to visitors and staff.
• Maintain attendance registers and assist with admissions processes.
• Provide clerical support and manage reception area.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Office Management

Proficient in Microsoft Office

Bilingual (English and Arabic)

Education

High School Certificate/Diploma

Bachelor Degree

Tools

PC

Photocopier

Outlook 365

Job description

Job Description

Aldar Education is seeking a Receptionist (UAE National) for Muna British Academy in Abu Dhabi commencing in the academic year, 2025-26.

Muna British Academy is relocating to Saadiyat Island. It was recently rated ‘Outstanding’ by ADEK - Abu Dhabi Department of Education and Knowledge (ADEK) currently serving over 700 students from Nursery – Year 6 following the National Curriculum of England. Next year will see the school grow and open a Year 7 for the first time.

This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Purpose:

To act as a strong ambassador of the school by representing the institution in a professional manner through offering high quality customer service to families, children, visitors, and staff.

Key duties include:

• Deliver high quality customer service to all visitors and staff, representing the Academy in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Answer and respond to parent queries by imparting strong knowledge of key information about the Academy.
• Offer guidance and assistance to parents on student registration and admissions process during the initial enquiry stage.
• Ensure attendance registers are accurately maintained and all children are accounted for on a daily basis by confirming with class teachers on the daily attendance for their class.
• Complete class registers daily and record details of late and absent students using Engage/relevant software, accordingly informing class teachers on absent students.
• Contact families in order to verify reasons for absent pupils.
• Liaise with school nurse regarding medical absences.
• Provide general clerical/administrative support such as updating attendance registers, photocopying, filing, faxing, filling standard forms, and responding to routine correspondences.
• Undertake word-processing and other IT based tasks e.g., database entries, generating basic spreadsheets reports, internet research etc.
• Produce lists/information/data as required e.g. class lists, staff and student contact details.
• Sort and distribute mails and couriers.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls to appropriate school representative in a courteous and professional manner by following our standard telephone etiquette/protocol.
• Ensure reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS database.
• Arrange transportation for visitors when required.
• Provide accurate and comprehensive information about the school, including the curriculum, education level and tuition fees, when required.
• Assist with tasks assigned as and when required by the School’s SLT team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.

REQUIREMENTS:

Minimum Qualifications: High School Certificate/Diploma or Bachelor Degree.

Minimum Experience: Two years’ experience in a similar role.

Job Specific Knowledge & Skills:

• Proficient in operating PC, Photocopier, and various office machines.
• Proficient in Microsoft Office programs, and Outlook 365.
• Excellent communication skills in English and Arabic (written and oral).
• Customer focused role in the region.
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment.
• Excellent office management skills.

APPLICATION:

An application with a cover letter and CV including details of two referees should be made via the portal and careers site.

THE PROCESS:

This job description is not all inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are also mindful of our national development strategy and encourage UAE Nationals in their application at our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.