Receptionist Russian Speaker

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel company is seeking a Front Office Agent in Abu Dhabi. The successful candidate will manage guest check-ins and check-outs, provide exemplary customer service, and ensure smooth front office operations. Ideal candidates will have a degree in Hotel Management and at least one year of experience in the hospitality industry. Competitive salary and opportunities for career advancement will be provided.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Uniforms and Dress Code

Social Events and Activities

Transportation Services

Employee Wellness Programs

Qualifications

• Minimum 1 year experience in a similar role at a star hotel.
• Required languages: English, Russian, German, Arabic.

Responsibilities

• Register and process check-in/check-out for guests.
• Manage cashiering duties and handle guest requests efficiently.
• Resolve guest complaints and ensure effective communication between shifts.

Skills

Customer Service

Communication

Problem Solving

Education

University Degree in Hotel Management

Job description

MAIN DUTIES AND RESPONSIBILITIES:

1. Register and process check-in for all arrivals.
2. Handle guest check-outs efficiently and professionally.
3. Update guest information into the computer after check-in.
4. Manage cashiering duties, foreign exchange transactions, night audits, and settlement upon guest departure.
5. Handle walk-in reservations and process call-in reservations when the reservations section is closed.
6. Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
7. Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.
8. Handle issuance of guest room key cards and ensure effective security control.
9. Check and convey messages, mail, and packages to guests.
10. Assist at the Information counter, Foreign Exchange, Night Audit, and Business Centre as assigned.
11. Have knowledge of hotel rate codes, packages, segmentation, discounts, and handling procedures.
12. Handle safe deposit boxes according to policies and procedures.
13. Report any unusual occurrences or requests to the manager.
14. Be aware of hotel accident prevention policies.
15. Ensure cleanliness and neatness of the front office area.
16. Greet all guests on arrival and departure.
17. Review logbook, verify outstanding issues, and follow up on pending items.
18. Monitor hotel occupancy, functions, groups, and VIPs.
19. Communicate all necessary information to the next shift for smooth operations.
20. Prepare for daily arrivals, including room allocations, amenities, and guest requests.
21. Maintain contact with guests to handle problems or complaints efficiently and courteously.
22. Review and update the logbook regularly.
23. Check equipment regularly.
24. Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
25. Oversee daily operations of the front office.
26. Report regularly to the Assistant Front Office Manager or Front Office Manager.
27. Follow fire procedures and first aid procedures.
28. Handle guest complaints and report to the manager.

Qualifications:

University Degree in Hotel Management with minimum 1 year experience in a similar role at a star hotel.

Required Languages: English, Russian, German, Arabic.

Additional Information:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi offers a salary reflecting industry standards.
• Training and Development Opportunities: Access to training programs for skill enhancement and career growth.
• Career Advancement: Opportunities within Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance.
• Employee Recognition Programs: Programs to reward outstanding performance.
• Work-Life Balance: Policies promoting work-life balance, including flexible scheduling where possible.
• Uniforms and Dress Code: Provided or guidelines for professional appearance.
• Social Events and Activities: Participation in team-building and social events.
• Transportation Services: Provided transportation options.
• Employee Wellness Programs: Fitness classes or gym access.

Remote Work: No

Employment Type: Full-time