Receptionist - Russian/Arabic Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Agent. The role involves welcoming guests, managing check-ins, handling payments, and ensuring a pleasant stay. Ideal candidates have at least 2 years of front desk experience in a 5-star hotel and must be fluent in Russian, Arabic, and English. Knowledge of Opera and Microsoft Office is required.

Qualifications

• Secondary Education/Degree in hotel management.
• 2 years front desk experience in a 5 star Hotel.
• Fluency in written and spoken Russian/Arabic & English.

Responsibilities

• Perform guest check-in and warm welcoming.
• Assist guests with any requirements during their stay.
• Maintain and balance cash float.

Skills

Guest relations

Payments handling

Communication in Russian

Communication in Arabic

Communication in English

Education

Degree in hotel management

Tools

Opera

Microsoft Office

Job description

JOB SUMMARY

Main duties/responsibilities:

• Give a warm and engaging welcome to guests on arrival and perform guest check-in

• Take payment from guests on departure and close their bills correctly

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests at the maximum rate possible

• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

CANDIDATE PROFILE

• Secondary Education/Degree in hotel management

• 2 years front desk experience in a 5 star Hotel

• Knowledge of basic Microsoft Office applications

• Knowledge of Opera (Front Office Applications)

• Fluency in written and spoken Russian/Arabic & English